Harper Volkswagen

2008 Toyota Tacoma sales experience Overall, my Toyota Tacoma purchase has been extremely positive. CJ has taken very good care of me and my truck and went above and beyond regarding get Overall, my Toyota Tacoma purchase has been extremely positive. CJ has taken very good care of me and my truck and went above and beyond regarding getting the trade numbers in line, truck clean-up, and then working diligently on getting the small dent in the roof repaired. He and the management were gracious enough to provide a loaner while the work was being performed. I can't say enough good things about CJ and Brent. Banging the gong was really cool for my girlfriend and I! Thanks so much to CJ, Brent, Christie, and the entire Harper VW staff. We love the T-shirts as well. Thank you, thank you, thank you. We LOVE the truck. I won't go into the details, but this one was meant to be. Those who know what I'm talking about will understand that statement. The only experience that wasn't truly positive was when we finalized the paperwork in the finance office. I chose to purchase GAP insurance from the dealership, but before I signed I stated I wanted ORNL because it was cheaper ($599 vs $479) than the dealership offered. I called back the next day and was told the only option I would have would be to cancel the GAP at the dealership and that "it would be prorated so I wouldn't really gain anything." $120 is not a ton of money in the big picture, but over the course of the loan, that amount grows larger. Since I used to work in a finance office, I would appreciate more cooperation. Is there any resolution for this? Maybe $120 worth of oil changes or cancel and refund the $599 and I'll purchase it from ORNL. I just would like to know if I had any options. Thanks for your help! Please look into this and get back to me. Again, thank you for your cooperation! More

Great experience with Harper VW In my case, I knew exactly the model and options I was looking for, so the task was to find the car or order it as efficiently as possible. Mark had In my case, I knew exactly the model and options I was looking for, so the task was to find the car or order it as efficiently as possible. Mark had recently helped some good friends with the purchase of a similar car and I was already familiar with the dealership and knew several people associated with it. Mark was helpful, prompt in his responses, and professional at every point along the way. Everyone at the dealership has been friendly and professional. I will recommend Harper Auto and Mark Hammock in particular to anyone looking for a car in the area. More

New Car purchase Kimo Meheula provided excellent service/guidance during our purchase of a new VW Jetta Sport Wagen. We recommend him as a contact at Harper VW. Kimo Meheula provided excellent service/guidance during our purchase of a new VW Jetta Sport Wagen. We recommend him as a contact at Harper VW. More

Best car buying experience ever I want to thank Harper VW, and CJ in particular for providing me with a change of attitude toward car dealerships. I appreciate not being attacked ver I want to thank Harper VW, and CJ in particular for providing me with a change of attitude toward car dealerships. I appreciate not being attacked verbally when I walked through the door. I appreciate the freedom to drive a vehicle (without a salesperson) so I could truly evaluate the car without pressure. After spending the morning at Airport Honda, where eight sharks circled around me immediately and relentlessly, I was OVER it. At Harper, I never felt uncomfortable. And that feeling, accompanied with CJ's professionalism, sold a car. Amazing experience. Thanks to your entire staff for providing this kind of environment. I'll be sharing the experience on social media and with friends and family. More

Just bought a new 2014 Passat @ Harper's VW !!!! Found the salesman to be attentive and friendly to my needs..explained warranties and handling of new car..also met us @ a reasonable price..car was d Found the salesman to be attentive and friendly to my needs..explained warranties and handling of new car..also met us @ a reasonable price..car was detailed and ready to drive off the lot..our 2nd time to do business w/ Harper's and would In the future..love my new TDI Passat. More

Buying a new car I was looking for a new car to replace my older vehicle. My experience with this dealership was overall excellent. Steve Holmes was great! He did not I was looking for a new car to replace my older vehicle. My experience with this dealership was overall excellent. Steve Holmes was great! He did not pressure me to buy a new car. He was very professional and pleasant to work with. I would strongly recommend Steve Holmes and this dealership . Thanks for making this a great experience! More

Great car from a great dealership I was in the market for a new car but didn't know exactly what I wanted. I stumbled upon Harper Volkswagen on a random drive and stopped by. The deale I was in the market for a new car but didn't know exactly what I wanted. I stumbled upon Harper Volkswagen on a random drive and stopped by. The dealership was very clean and very professional. Their inventory was well laid out and made looking at the different models very easy. Ended up working with Mark Hammock and was extremely pleased with the experience. He was very nice and friendly and new his stuff about VW. The test drive was very pleasant while he showed me the different features of the car. They even let me take it for a second test drive so I could be absolutely certain I was getting the car I wanted. The way I had to go about paying for the vehicle was a tad untraditional but they worked with me and made it go smoothly. The overall experience is what sold the car. They did a great job. More

3rd car bought here!! This is our 3rd car bought here and we went to other local dealers and this was by far the best experience. I would highly recommend Harper vw. This is our 3rd car bought here and we went to other local dealers and this was by far the best experience. I would highly recommend Harper vw. More

new car It was time for me to trade in my old car and get a nice new work vehicle. I looked online and within minutes of requesting information Mr. Carr gave It was time for me to trade in my old car and get a nice new work vehicle. I looked online and within minutes of requesting information Mr. Carr gave me a call. We drove down to the dealership and Steve took care of all of my needs. He was very helpful and allowed me to review each trim level to make sure I was getting just what I would find useful. More

Excellent! Highly recommend! Mark was an excellent sales associate, and Cliff was great with financing. It was a wonderful transaction, and I left extremely sati Highly recommend! Mark was an excellent sales associate, and Cliff was great with financing. It was a wonderful transaction, and I left extremely satisfied with my purchase and what I paid. More