Harper Volkswagen

slow and easy experiance i have bought many cars in my life time [73 yr..] and this is by far the best one of all. Harper VW is the place to go. Mark Hammock made my experienc i have bought many cars in my life time [73 yr..] and this is by far the best one of all. Harper VW is the place to go. Mark Hammock made my experience like dealing with on old friend. he listened to what I wanted and provided all the info. I needed to get just that. I highly recommend this dealership and Mark for all your car needs. More

Excellent Service! Wonderful experience overall, very courteous informative and patient. Very fairly priced and helpful while we were still deciding. When we are ready Wonderful experience overall, very courteous informative and patient. Very fairly priced and helpful while we were still deciding. When we are ready to buy another car we will come see Steve again at Harper Volkswagen! More

2011 VW Jetta SEL Mark did a wonderful job putting me on the correct car. I was looking for a specific package. Overall experience wonderful. I was in and out in 45 min Mark did a wonderful job putting me on the correct car. I was looking for a specific package. Overall experience wonderful. I was in and out in 45 minutes. Harper also took care of a couple of minor issues with the car up front, that way I didn't have to be worried later. I had originally completed another survey in which I scored Mark from a 7-10 in some categories. This wasn't a reflection on his service or the dealerships. I almost never rate anyone one or company a 10. I would rate this the best car purchase experience I have ever had and would recommend others to shop with Mark. Chad Mountain More

Great service and communication. Fast friendly & convenient Couldn't recommend Steve enough, was very impressed with his professionalism amidst a large amount of activity and business ongoing in the area and st Couldn't recommend Steve enough, was very impressed with his professionalism amidst a large amount of activity and business ongoing in the area and still took the time to help each and every customer. Great customer service! More

Short ans Sweet Mark was a great salesman, He was friendly and knowledgeable about the SUV. We were shot on time but he made it possible for me to purchase the vehi Mark was a great salesman, He was friendly and knowledgeable about the SUV. We were shot on time but he made it possible for me to purchase the vehicle and not miss my appointment. Mark went over everything, inside and outside of the car. I have never had a better experience in purchasing a vehicle, time wise and hassle free. Thanks to Mark More

Unbelievable bad experience!!!!! We dropped my husband's CC this morning to be checked for a noise in the tires. Next thing I get a voicemail from GEICO saying that they were going t We dropped my husband's CC this morning to be checked for a noise in the tires. Next thing I get a voicemail from GEICO saying that they were going to take care of the damage reported and gave a claim# and a phone # we need to call. Next thing, I call Harper and Mr. Maxey, whose name was on the claim, tells me a customer backed up and hit the car, but do not worry I already called the insurance company of the other client and you just need to call Geico and they will take care of it and maybe they will even give you a car while yours is repaired. Excuse me!!!!!! This is not the kind of service we have received in the past from Harper and surely not what we are expecting. We left this morning a CC Passat in mint condition, and not only you did not resolved the problem I brought it for, but now you are giving me back a wrecked car, a claim # and a phone number to go and solve a problem I didn't have this morning and certainly I didn't look for. Unfortunately this is the only VW dealer in Knoxville. We really expect Harper to provide a better customer service. Thank you Mr. Harper for your intervention. Mr. Blair has been very kind and helpful. Our car was taken to the collision center and we got a loaner car while ours is being repaired. Finally, we got the customer service that has always distinguished Harper from all other car dealers. More

Great Experience with Harper VW I recently purchased a 2011 Jetta from Harper VW with the help of Mark Hammock. He was very personable and he genuinely wanted the best fit for me. He I recently purchased a 2011 Jetta from Harper VW with the help of Mark Hammock. He was very personable and he genuinely wanted the best fit for me. He has great knowledge on all vehicles and is very honest about the make of each car. I am extremely pleased with my car and would recommend Mark to anyone who is doing business at Harper VW! More

Hammock @ Harper Hooked me up! Mark helped us get into a great car for a great price, Made our trade-in easy, and facilitated an unfortunate repair less than 10 days after purchase! Mark helped us get into a great car for a great price, Made our trade-in easy, and facilitated an unfortunate repair less than 10 days after purchase! Great service from start to finish, and then some. More

Did not have to work as hard as they did I have been extremely impressed with our experience with Harper VW. They took our less then great situation and made it great! I would recommend Harp I have been extremely impressed with our experience with Harper VW. They took our less then great situation and made it great! I would recommend Harper VW and Kimo to anyone looking to purchase a car. You will not find better Customer Service anywhere! More

Concise and Professional Excellent experience. The dealer learned what we wanted and found the car, even though it had to be shipped here from out of state. He worked with us Excellent experience. The dealer learned what we wanted and found the car, even though it had to be shipped here from out of state. He worked with us on price to some extent, though we expected to pay about what we did. Friendly and earnest. I would recommend. More