Harper Volkswagen

Excellent Service & Attitude While dealing with Phillip and Kimo it was a pleasure. Their knowledge and attitude made this a very pleasant and easy experience. I would gladly re While dealing with Phillip and Kimo it was a pleasure. Their knowledge and attitude made this a very pleasant and easy experience. I would gladly recommend or do business with them again!! More

The best car buying experience I've ever had!! After a few "bumps" in finding the right car for me, all the people who work at Harper Volkswagen went above and beyond what I expected to insure not After a few "bumps" in finding the right car for me, all the people who work at Harper Volkswagen went above and beyond what I expected to insure not only was the car what I wanted but that I was pleased with my purchase. It took a few months for me to decide what I wanted but as soon as my "dream car" crossed their path I received a call and the car was mine. Working with Kimo has been one of the best parts of this whole experience. He has stayed late to make sure I was properly taken care of and guaranteed the car would be safe until I came to purchase it since there were a few others "circling" around it! The price was more than I had originally intended to spend but the car I ended up with has more than I thought I was getting. Having had a horrible car buying experience in the past I was not very trusting that I would be taken care of in an honest way but I have complete trust in ALL those who work with Harper and would recommend this particular group of people to anyone--friend or foe--who is looking for a vehicle. To say I have been treated far above what the "average" customer at most places would experience is an understatement. Although I'm not looking to purchase another car in the near future, this is the ONLY place I want to deal with in the future! More

Always wonderful to work with We have exclusively bought all of our vehicles from Harpers VW, over the past 20 years. They are wonderful to work with, and always helpful. Even thou We have exclusively bought all of our vehicles from Harpers VW, over the past 20 years. They are wonderful to work with, and always helpful. Even though I now live in another state, I still go back to them when purchasing new vehicles. More

Smoothest transaction for buying a car I have ever had! My car purchase from Harper VW was the best experience I have ever had in buying a car. I found the car I wanted; we negotiated a deal; we closed the My car purchase from Harper VW was the best experience I have ever had in buying a car. I found the car I wanted; we negotiated a deal; we closed the deal and there were no surprises along the way. I kept waiting for a "bait and switch" or some kind of oops we made a mistake. There was none of that. Mark Hammock was calm and professional. Not typical in my experience, but SO APPRECIATED! There was no pressure, and no game playing. I wish that all car dealerships and car salesmen were like Harper VW and Mark Hammock! Thank you so much! More

Great Experience I would like to thank Mark Hammock and Harper Volkswagen for their excellent service in assisting me in buying my Volkswagen Beetle. Mark was very eas I would like to thank Mark Hammock and Harper Volkswagen for their excellent service in assisting me in buying my Volkswagen Beetle. Mark was very easy to work with and went out of his way to make sure I was happy with my purchase. We were unable to get to the dealership due to our business so Mark personally delivered my car to my home. If you are thinking about purchasing a new or used vehicle consider Harper Volkswagen and ask for Mark Hammock. Thanks again, Mark, for all your help. ?? More

Better than expected We had heard that Harper VW was hard to deal with. That they wouldn't work with you and were high. There are no other vw dealerships in knoxville ar We had heard that Harper VW was hard to deal with. That they wouldn't work with you and were high. There are no other vw dealerships in knoxville area-so they didn't have any competition. We did not find that to be the case. They gave us a fair price on our trade-in, my new VW was impeccable, they didn't haggle us to death. Just did nice clean business. We have bought several new cars in our married life and no one has ever given us a free gift - i got a T-shirt and husband got a hat. That is minor i know, but it was thoughtful and i love my shirt. We really liked our salesman, Mark Hammock. He was very knowledgeable and no pressure. I HATE the whole process of buying a car. I usually disappear when it comes to "haggle time". About 1 week after we test drove the car my husband called Mark and made an offer - we went back and forth about 15 minutes and then it was over - done deal. It was pleasant, fun, i wasn't worn out, nobody was bleeding and i got the cutest Turbo VW in the world. We had a great experience. Thank you Harper's and Mark. Lowell and Sammye McDonald More

A Return to the Handshake World These guys did what they said they would do -- they even sent a driver to pick me up at the airport to make this an easier buying process. Fantastic These guys did what they said they would do -- they even sent a driver to pick me up at the airport to make this an easier buying process. Fantastic all around and I will be back to see Kimo and Rick. More

AMAZING I live in Chattanooga and was in the market for a new car. Every dealership i went to treated me like i was a dumb girl and wouldn't work with what wa I live in Chattanooga and was in the market for a new car. Every dealership i went to treated me like i was a dumb girl and wouldn't work with what was best for my interest. they only saw dollar signs. After visiting the Honda dealership i left in tears and gave up hope on buying a new car from a dealership. A friend introduced me to KIMO and told me that he would treat me right! I have never been treated like a princess in my entire life until i walked into Harper Volkswagen! I told him over the phone what i wanted and he said he would take care of me. I genuinely felt like i was taking to a friend and not a salesman. when i got to knoxville he had a couple choices for me and walked me through all the options that were best for ME!! best customer service experience ever!!! More

Bang a Gong! My wife and I usually choose to avoid dealerships when purchasing our vehicles simply because we don't like the pressure that comes with most dealersh My wife and I usually choose to avoid dealerships when purchasing our vehicles simply because we don't like the pressure that comes with most dealership experiences. Well, our experience at Harper's VW was very different! We were pleasantly surprised when Mark Hammock approached us with a no-pressure approach. He took time to listen to what our family vehicle needs were and made some great recommendations based on what he heard from us. He didn't take us to the most expensive cars on the lot... he took us to the vehicles that were practical for us. Then, he educated us on each of the vehicles and, he really knows his stuff! He sent us home with literature and asked that we think about it over night; he wasn't just trying to close the deal! When we returned the next day we'd made our decision but, he insisted that we drive the vehicle again just to be sure. Mark, thanks for taking the time to help us find the right car for us... a Certified Pre-Owned VW Jetta Wagon TDI!!! Mark made our car-buying experience a joy. W More

GREAT EXPERIENCE ! Mark was a great guy to work with, Knew his info and was laid back, no pressure which was a welcome change when buying a car ! I love my Passat and wi Mark was a great guy to work with, Knew his info and was laid back, no pressure which was a welcome change when buying a car ! I love my Passat and will send all friends and family to Mark in the future ! More