Harper Volkswagen

Greatly exceded expectations I moved to the Knoxville a little over a year ago. Not long after moving here, I noticed that the headlight assembly on my Touareg was very loose in I moved to the Knoxville a little over a year ago. Not long after moving here, I noticed that the headlight assembly on my Touareg was very loose in the housing, so I called Harper VW and scheduled an appointment to have it looked at. I brought the car in, the tech. looked at it right there in front of me in the lane where you drop the cars off, determined the assembly had been incorrectly installed by the dealer in the area where I lived previously and fixed it, all free of charge. I had not bought this car from Harper no ever spent any money with them servicing it in the past. I was amazed at how well they treated me. My last dealer would have charged me $200 and probably broken something else in the process. Fast forward, I had my next scheduled service done with them and the experience was good. The price was reasonable, Andy was very polite and took great care of me, even gave me a loaner car for the day. Not long after that service was completed, I noticed a noise coming from my right front wheel and took the car back in. They determined the problem (it wasn't anything that was their fault from the previous service), fixed it, and sent me home, free of charge again! I love my car, and I am happy to say that I've found a dealer that I absolutely trust to take care of it and keep me in it for a long time. Thanks, Andy, and Harper VW for great service! More

Carpe Diem This team is an awesome one! I can't believe how long it's taken me to provide an accolade. I had the pleasure of meeting each of the team members and This team is an awesome one! I can't believe how long it's taken me to provide an accolade. I had the pleasure of meeting each of the team members and they were all pleasant; down to the "finance guy", cashier, parts and service representatives. More importantly, they seemed genuine. Yes, they are in sales but I didn't feel as if I was being sold to. The specific gentlemen I worked with (though I had interactions with them all at a point) was Steve Holmes. My experience with Mr. Holmes is to be described by stating that I felt as if I had a dedicated "tailor" who ensured my "suit" fit skin perfect! I took about a week to make my decision and finally chose the Volkswagen Passat TSI SE over the Mazda CX5 and Mazda 6 on August 2nd, 2014. I actually emailed Steve this morning to exclaim how happy I still am with my car and for his service! The dealership is clean (first and foremost) and the staff is impeccable. My test drive was relaxed; I didn't feel rushed nor pressured. I was able to work with them to get to an affordable price point and everyone was please to get the deal done. I could've purchased my car in NY but decided to wait until visiting Knoxville, TN and I sure am ecstatic I did. THank you Harper! You should be proud of the team you have. More

A good experience I dealt with Kimo Meheula. My wife wanted a new car, but didn't want to deal with salesmen who assumed she was not knowledgable, so she sent me. Kimo I dealt with Kimo Meheula. My wife wanted a new car, but didn't want to deal with salesmen who assumed she was not knowledgable, so she sent me. Kimo was perfect, so we came back the next day, she got along fine with Kimo and bought her new GTI. More

Hard lesson learned. These cars have an awful resale value be sure to look at Kelly Blue Book for the value before you buy one. No VWs in our future! The experience at thi These cars have an awful resale value be sure to look at Kelly Blue Book for the value before you buy one. No VWs in our future! The experience at this dealer was bad. More

Highly recommend! David Fish was very knowledgeable and quickly directed me to what best suited me. The whole process went swiftly and smoothly. I highly recommend him! David Fish was very knowledgeable and quickly directed me to what best suited me. The whole process went swiftly and smoothly. I highly recommend him! More

Great experience! I got a great deal on a used jetta! David worked with me until he came up with a price that was affordable for me. Very friendly guy! My first car buy I got a great deal on a used jetta! David worked with me until he came up with a price that was affordable for me. Very friendly guy! My first car buying experience was excellent! More

Pleasant buying experience-- This year I bought a 2014 Passat TSI from Harper VW and had the very best buying experience thanks to Steve Holms. He was courteous, considerate, and This year I bought a 2014 Passat TSI from Harper VW and had the very best buying experience thanks to Steve Holms. He was courteous, considerate, and very knowledgeable. His kind of salesmanship is one of the reasons I have dealt with Harper VW over several years. And my granddaughter liked the VW tee shirt he gave us too! More

A lot of help from a friend My recent search for a car ended on the day I walked into Harper VW and met David Fish. After walking around the showroom uncertainly, I told David w My recent search for a car ended on the day I walked into Harper VW and met David Fish. After walking around the showroom uncertainly, I told David what I was looking for in terms of price and performance. He seemed to know exactly what I needed, and he brought out a certified, pre-owned Jetta Sportwagen. It had everything I wanted and more. We did the trade-in, the financing, and the purchase in a little over an hour. I couldn't have dreamed up a better sales experience. David addressed all of my concerns with assurance and confident knowledge, and he has a dead-on sense of humor. More

enjoyable experience After looking around for a couple of weeks, found the car we had been wanting at Harpers, stopped in and meet David Fish, he was very knowledgeable ab After looking around for a couple of weeks, found the car we had been wanting at Harpers, stopped in and meet David Fish, he was very knowledgeable about the car and was not the pushy, making the buying experience very enjoyable. More

Great Experience! I was looking for a quality vehicle and the best price available and I found it at Harper. The savings was so great, it was worth the drive from Hun I was looking for a quality vehicle and the best price available and I found it at Harper. The savings was so great, it was worth the drive from Huntsville, AL. Steve Holmes was the consummate professional salesman. No hassle, no pressure; just a wonderful experience. After picking out the vehicle I wanted from their website, Steve ensured it was prepped and ready to go when I arrived. I was there for less than two hours and they found me a rate better than my own bank! My next VW will be purchased here! More