Harper Volkswagen
Knoxville, TN
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Excellent Dealership This was my second purchase from Harper Volkswagen with excellent customer service, thorough walk through of the new car, and expedited finance servic This was my second purchase from Harper Volkswagen with excellent customer service, thorough walk through of the new car, and expedited finance services. Steve Holmes is a great customer driven salesman!! More
Amazing This is my third purchase from Harper VW and let me tell u that this is not your typical dealership. No joking, no games just quick and fast busines This is my third purchase from Harper VW and let me tell u that this is not your typical dealership. No joking, no games just quick and fast business. Totally honest people and it'd amazing how fast u can sign and drive. Will be back for my 4th ones very soon! More
Outstanding buying experience Went to test drive a Jetta TDI, walked out 30 minutes later with one of my own. I can't say enough good things about the entire Harper family. JR was Went to test drive a Jetta TDI, walked out 30 minutes later with one of my own. I can't say enough good things about the entire Harper family. JR was knowledgeable about every detail of the car and found one that fit my budget perfectly. Rick in financing found me a great rate for my credit score and even called me two days later because he found an even better interest rate for me. I would highly recommend Harper and will buy from them again. More
Best ever experience This Dealership has it. Down to earth sales people. I cannot say it enough about how the car buying experience is with Harper VW. From the moment w This Dealership has it. Down to earth sales people. I cannot say it enough about how the car buying experience is with Harper VW. From the moment we walked thru to door, until we walked out, we felt like we were home. If you are not satisfied, take a look in the mirror and give them a second shot. We are on car #3, and I could not be happier. I will not go back to any other brand of car. Steve did a great job and of course we will be back when the current car, I have dies. More
Fair and courteous employees I feel that the purchase price was fair and the process was handled with professionalism by all involved. All of the employees I have had contact wit I feel that the purchase price was fair and the process was handled with professionalism by all involved. All of the employees I have had contact with have been very courteous and friendly. Every time I bring my vehicle in for service, the staff remember me and treat me with respect. No only would I recommend this dealership to others, but I have done so many times since purchasing my vehicle. I will definitely make them my first stop should I be in the market for another vehicle in the future. More
Between a rock and a hard spot Haven't yet made third payment on a falsely represented VW Sportswagen TDI. Dealers are under the gun as well as customers, but Harper is doing thei Haven't yet made third payment on a falsely represented VW Sportswagen TDI. Dealers are under the gun as well as customers, but Harper is doing their best to help disappointed owners. Both the sales department and Shannon Harper have patiently listened to my issues and are endeavoring to rectify this dilemma. I appreciate the attention I've received and can endorse the dealership for future business. More
Efficient. 2010 clean diesel fuel filter replaced after a diagnostic check. MPG had dropped significantly. Believe once you get over 68 mph the fuel efficiency 2010 clean diesel fuel filter replaced after a diagnostic check. MPG had dropped significantly. Believe once you get over 68 mph the fuel efficiency goes "in the tank". More
Best purchasing experience in a long time! From our first visit to Harper Volkswagen, David Fish made us feel very at ease. He went out of his way to help us look for the right car. We knew a From our first visit to Harper Volkswagen, David Fish made us feel very at ease. He went out of his way to help us look for the right car. We knew after leaving we would be back to purchase a car from David. We returned a few weeks later and were able to come to a fair price on the car we wanted. He made what can be a very nerve racking decision process just the opposite. He was more than patient with our leasing finance company when it came for working out the payoff details. He even kept his sense of humor when I spilled my bottle of water on his keyboard! When it came time to sign all the paperwork, Cliff Cunningham expained everything very clearly. We can't say enough positive things about our experience through the entire process. We will certainly be back for our next vehicle, and will refer our friends to David in the future. Thank you to David and Cliff for making our purchase experience a WINNER! More
One of the best experiences out of looking for a vehicle Harper Volkswagon was one of the best places I had been to in the last three months of me searching for a vehicle. They are very kind and they are not Harper Volkswagon was one of the best places I had been to in the last three months of me searching for a vehicle. They are very kind and they are not pushy. They really wanted to help me. I had been to more than my fair share of dealerships and they were all trying to sell me the car they wanted me to be in not the one I wanted. I would go back to them in a heartbeat. More
Superior Service I need to get service that fits into my very busy schedule. They accommodate me every time by both working with my schedule and providing transportat I need to get service that fits into my very busy schedule. They accommodate me every time by both working with my schedule and providing transportation. Also, they keep up with my car needs and let me know when I need to have routine maintenance done More