Harper Volkswagen

Great customer service Harper VW and other Harper companies continue to provide excellent customer service and support. We have been purchasing cars from their companies fo Harper VW and other Harper companies continue to provide excellent customer service and support. We have been purchasing cars from their companies for over 30+ years. More

90K VW Tiguan Service Great service staff. Always go out of their way to make sure I'm satisfied. Steve Nicole is particularly friendly and efficient. Always know me by Great service staff. Always go out of their way to make sure I'm satisfied. Steve Nicole is particularly friendly and efficient. Always know me by name when I call for an appointment. 90K service cost less than what I had researched online. More

100% Satisfied I was very interested in the new VW GTI and made an appointment with Trever to test drive it. The dealership is very well organized and Trever knew ev I was very interested in the new VW GTI and made an appointment with Trever to test drive it. The dealership is very well organized and Trever knew everything about the car. I did decide to make a purchase and Kimo and Bill gave me an excellent price for my trade in. I was also given a tour of the dealership in service and parts and Rick in finance was very courteous and made the transaction very easy. I highly recommend Harper VW . I've had an excellent experience throughout the entire transaction. Kevin H. White More

Great service! Yesterday we took our Volkswagen EOS into Harper Volkswagen in Knoxville for a new battery. We are always treated with kindness and respect. Everyon Yesterday we took our Volkswagen EOS into Harper Volkswagen in Knoxville for a new battery. We are always treated with kindness and respect. Everyone is friendly. They have a wonderful waiting area and they always wash your car before you leave. More

Good service and communication Took our Jetta in for an oil change. It ended up needing more work. Steve explained our options so we could make an informed decision. Managed to g Took our Jetta in for an oil change. It ended up needing more work. Steve explained our options so we could make an informed decision. Managed to get me on my way quickly. More

Excellent service, as always Steve is always accommodating and informative. Takes care of me and my car in a professional manner. Keeps me informed of progress while I am waitin Steve is always accommodating and informative. Takes care of me and my car in a professional manner. Keeps me informed of progress while I am waiting. More

Fabulous Experience! I recently purchased a vehicle from Harper Volkswagen and it was truly one of the best buying experiences I have ever had. Kimo, Darryl and Rick were I recently purchased a vehicle from Harper Volkswagen and it was truly one of the best buying experiences I have ever had. Kimo, Darryl and Rick were great! I will go back to Harper to purchase another vehicle. More

Tire repair One year old GTI... driving is fun again. Didn't buy the car at Harper, but took my punctured tire there so they could check the wheel. Steve sai One year old GTI... driving is fun again. Didn't buy the car at Harper, but took my punctured tire there so they could check the wheel. Steve said it only needed a tire patch and wouldn't accept any payment. Met with Jeff for oil change service...everyone I've met here seems to have a great attitude in dealing with customers. More

Excellent service I had a comprehensive inspection and oil change. Excellent work and service. In addition, this shop has a room for children. My child like it. I had a comprehensive inspection and oil change. Excellent work and service. In addition, this shop has a room for children. My child like it. More

Harper group take service seriously I have been very happy with my 5 cylinder VW Passat which I have owned for about three and a half years. Service is very good at the Harper shop and t I have been very happy with my 5 cylinder VW Passat which I have owned for about three and a half years. Service is very good at the Harper shop and the car has performed as I had hoped. I'll provide two issues as feedback to Harper and VW. First I recommend that Passat's be purchased with a rear camera for parking. The very comfortable rear seating and spacious trunk arrangement does make finding the rear bumper more difficult than usual for the driver so the camera would be very useful (and expensive to add afterwards). Second the navigation system is not great (it comes up with strange solutions for some routes) and the update cost is out of line in my eyes (approx $100) considering that handhelds are updated free for life and one knows that VW must create an update each year for new production so the investment by VW is a commitment. A distribution version should be low cost (price of a CD or thumb drive). Over all I still give the car an A+. More