Harper Volkswagen
Knoxville, TN
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Great experience Second experience at Harper and look forward to the next!! I explained to Trevor what I was looking for, we went back and forth a couple of times( he Second experience at Harper and look forward to the next!! I explained to Trevor what I was looking for, we went back and forth a couple of times( he won). I came by at lunch for Kimo to look at my car and fill out a application. He went over a couple of things with my car and very polite so to the application I went. I loved the car and had seen it before. I waited to hear from Trevor during the afternoon while Rick worked on financing or better financing and by 530 pm , Trevor was calling w great news so then we were waiting on my husband to seal the deal!!! Short sweet and simple. I love it and Harper , Thank you Trevor More
VW Jetta Service Great, fast, friendly service as always. I've always been satisfied with the quality of service at Harper VW and recommend them to anyone in the area. Great, fast, friendly service as always. I've always been satisfied with the quality of service at Harper VW and recommend them to anyone in the area. More
Service Department /Steven Nicole Direct: In the years I have had my 2007 EOS I have never been disappointed in the way Steve in the service department has treated me His direct and ho Direct: In the years I have had my 2007 EOS I have never been disappointed in the way Steve in the service department has treated me His direct and honest responses to the need of my car has been direct and to the point of what it need and what they need to do to it. When the cost is high and I complain, he tries so hard to get me some kind of discount to make the expense a little less painful for me. I thank you Steve for all you do for me and for listening to my complains and working with me through the problems. Now as to the tech that work on car, all I need to say is that they need to be more careful with giving back a car to the customers that those not have dirty finger marks in the interior and be sure to admit to damage done when working on the customers cars. More
First Time Car Buyer Trever did a great job of finding us the car we wanted and Cliff was great at explaining our financing options. Overall it was a great experience! Trever did a great job of finding us the car we wanted and Cliff was great at explaining our financing options. Overall it was a great experience! More
Buying a New Car Experience The experience of buying a new car was made easy by the help of JR. I enjoyed getting to know him and his philosophy when dealing with customers. The experience of buying a new car was made easy by the help of JR. I enjoyed getting to know him and his philosophy when dealing with customers. More
2010 Sportwagon TDI The service desk was crowded, but moved quickly. Service manager took the time to discuss some issues . I did have an appointment and a nice, clean, The service desk was crowded, but moved quickly. Service manager took the time to discuss some issues . I did have an appointment and a nice, clean, free loaner was ready to go. The tech found and noted a broken plastic part under the engine, so they must have done an inspection. The brake pad rhicknes was written on the final invoice. A very good car wash on a very dirty vehicle just off a 2000 mile vacation. Looks nice when you pick up from service. More
Very professional. Harper's did a great job taking care of our car. Problem was diagnosed quickly and the repair was handled very professionally. Really nice job from Ha Harper's did a great job taking care of our car. Problem was diagnosed quickly and the repair was handled very professionally. Really nice job from Harper VW More
Phenomenal sales experience! I never thought I could afford a VW, but when my Kia proved a disappointment, I thought, why not? Trever let me drive every model on the lot, and I fe I never thought I could afford a VW, but when my Kia proved a disappointment, I thought, why not? Trever let me drive every model on the lot, and I fell in love with the TDI Beetle. It was the look, the feel, and the torque! (Wouldn't even have known that if not for Trever, he knows a LOT about his cars!) We talked numbers and I thought I might not be able to afford it. I was about to go for a Jetta, not my first pick but still a great car for me, and maybe more in my price range. Then Kimo, Bill and Rick teamed up with Trever to form the dream team and they all worked so hard to get me the car I really wanted for the payments I needed. I can't think of any dealership that would work so hard to get me in the car that I LOVE! More
Great sales experience. Immediately found the right model for us. Nice test drive. Great explanation of all the functionalities. Enjoyable experience. And they gave us a grea Immediately found the right model for us. Nice test drive. Great explanation of all the functionalities. Enjoyable experience. And they gave us a great deal on the new car. More
Great service and experienced providers. I have been a Harper customer for 20 years. Earlier I had a 911 which they serviced. Then I bought my Toureg. I have never missed a recommended servic I have been a Harper customer for 20 years. Earlier I had a 911 which they serviced. Then I bought my Toureg. I have never missed a recommended service. The service department has taken very good care of my car. The most important thing to me is that they are professional and trustworthy. When they recommend a part or other service I never doubt them. They never recommend something that is not needed. More