Harper Volkswagen

Great Service on my 2013 Beetle Convertible on 7/18/16. Took my 2013 Beetle Convertible in early morning Mon. 7/18/16. Setup with Steve Nicole who is great at setting things up and getting it done. While Took my 2013 Beetle Convertible in early morning Mon. 7/18/16. Setup with Steve Nicole who is great at setting things up and getting it done. While they could not find anything wrong in particular I do have the satisfaction of knowing my car was thoroughly checked out. It is my first VW and I am so pleased with this car and it is so much fun to drive. I really appreciate the attention and great service that Steve gives. Phil Maness/Knoxville More

First time there,great service! I just needed my key remote programmed but very pleased with service and actually enjoyed the wait! Which wasn't long at all. If I happen to need my c I just needed my key remote programmed but very pleased with service and actually enjoyed the wait! Which wasn't long at all. If I happen to need my car serviced I will definitely be bringing my new Passat to them. More

Repair for my GTI I really appreciate the customer service I received from your dealership. Everybody was very nice and professional and I would like to especially ment I really appreciate the customer service I received from your dealership. Everybody was very nice and professional and I would like to especially mention that Steve Nicole who is the service manager that I dealt with was very accommodating to my needs. More

Another great experience I took my Tiguan in for an oil change without an appointment late in the morning last Monday. As I have found is always the case at Harper's, the rece I took my Tiguan in for an oil change without an appointment late in the morning last Monday. As I have found is always the case at Harper's, the reception was courteous and prompt. The needed oil change was quick as usual, priced fairly and delivered back ready to go by noon. As a bonus, the car had been washed ... and, although unexpected and unasked for, very much needed and greatly appreciated. In my almost 60 years of driving both personally and for business, I have owned many vehicles. Cars from Studebaker to BMW, trucks from Ford to Peterbuilt, and equipment from Caterpiller to John Deere and, over the years, I have dealt with many dealers ... some great and some less than great. My introduction to Harper's was in 1982 while buying a new Jetta diesel, followed later by three other Jetta diesels. Most recently my wife and I are driving a Tiguan gas and a Passat diesel ... Harper's has provided service for all. I feel very qualified in saying that Harper's (and their staff) have been and remain unsurpassed in all areas ... including facilities, sales and service. Thank you Harper's ... now, when will you offer a diesel Tiguan??? More

Repair for engine light alert The engine came on and Harper arranged a loner car so I woul not miss work. Dropped my car off in the evening and by 8 AM they found the issue and let The engine came on and Harper arranged a loner car so I woul not miss work. Dropped my car off in the evening and by 8 AM they found the issue and let me know what it was and repair costs. Car was done shortly after lunch and when I picked up that evening the cost was exactly as quoted. Steve did a fantastic job as the service consultant. Harper has done all the maintenance and continues to do an great job. More

Top dealer Excellent service, it was washed and ready to go when they said it would be. The coffee was also great. I just love your service.If I going buy new ca Excellent service, it was washed and ready to go when they said it would be. The coffee was also great. I just love your service.If I going buy new car is going be Volkswagen Jarred Christian was doing Great job his service was excelent More

Excellent Service Harper VW has too notch service from their sales team to their service team. I would recommend them to everyone who is in the market for a new car. Harper VW has too notch service from their sales team to their service team. I would recommend them to everyone who is in the market for a new car. More

80K Service/New Tires Harper Volkswagen service is always great! I scheduled an appointment for an 80,000 mile service and a new set of tires. They had a loner car ready Harper Volkswagen service is always great! I scheduled an appointment for an 80,000 mile service and a new set of tires. They had a loner car ready for me to use that day. By the end of the work day, my car was ready to go! Fast, easy, and dependable is how I describe the the service department/auto engineers! More

Pleasant experience Rarely is a visit to the service department a pleasure, but this one was. Took my Golf in for the 30k service. Service technician was friendly and inf Rarely is a visit to the service department a pleasure, but this one was. Took my Golf in for the 30k service. Service technician was friendly and informative. I had reserved a loaner car in advance. It was ready. Check in was fast. On my way in less than 5 minutes! Received a call that car was ready a couple of hours before I had said I needed it. Returned to pick up my car, checked out, again in less than 5 minutes. No surprises. Note: your car has always been washed when you lock it up! More

40,00 mile service The service appointment went well. I was given a free loaner car even though I was not scheduled for one. Looking forward to the 50,000 service. Rea The service appointment went well. I was given a free loaner car even though I was not scheduled for one. Looking forward to the 50,000 service. Really? More