Harper Volkswagen

Excellent service and professional treatment I had a 70,000 mile service on my Jetta. The service representative, Mike, was professional and kind. The cost was more than I expected, but the ser I had a 70,000 mile service on my Jetta. The service representative, Mike, was professional and kind. The cost was more than I expected, but the service was good. More

Outstanding purchase experience at Harper Volkswagen. We already knew that Harper Knoxvile dealership was "the best based on our 23 years of purchasing and having serviced our Acuras. My wife and I could We already knew that Harper Knoxvile dealership was "the best based on our 23 years of purchasing and having serviced our Acuras. My wife and I could not have had a more positive purchasing experience than we received at Harper Volkswagen on a used 2016 Volkswagen Jetta. Our sales representative and financing person were both extremely knowledgeable, professional, and each in their own way, highly personable, with no pressure whatsoever. This dealership, and its staff representatives, has our very highest recommendation. Clearly great leadership from the top! More

Outstanding Sales Support on a 2017 New Passat We had the opportunity to work with the Sales staff at Harper who guided us through the process of returning our 2015 Passat and help us to remain wit We had the opportunity to work with the Sales staff at Harper who guided us through the process of returning our 2015 Passat and help us to remain with the brand with the purchase of a new 2017 Passat. The transition was accomplished with minimum effort on our end, something not found with other auto dealerships we have experience in the past. The sales staff lead by the Sales Manager Bill Blair and team members James Ross, Sales, and Rick Boring, Finance, provided the great customer service.. We returned to Harper VW and decided to purchase a new 2017 Passat. The outstanding customer service exhibited by this staff was one of the critical components in arriving at our decision to purchase the 2017 Passat. Thank you fellows for your great customer service. More

Great dealership We've had VW for many years and this dealership is great. They are upfront about the cost and are very accommodating when scheduling an appointment. L We've had VW for many years and this dealership is great. They are upfront about the cost and are very accommodating when scheduling an appointment. Love the fact that you can get a loaner car too. We always work with Andy and he's been great! More

Top notch service all the way I was very impressed with the service and how smooth my visit went (10.000 mile service ) I got to borrow a car and spent the time doing my arrends, I was very impressed with the service and how smooth my visit went (10.000 mile service ) I got to borrow a car and spent the time doing my arrends, Price was good aswell, Thank you Steve, you made the visit worth the drive from Rockwood. Anette St Cyr More

Check engine light wasn't on when I left it. Took my car in for normal service. Close enough to 40k so they performed that service also happens to be when they check out the DSG. How convenient?! Took my car in for normal service. Close enough to 40k so they performed that service also happens to be when they check out the DSG. How convenient?! Charged me $600 for all that. They gave me my car back with the check engine light on. They made me bring it in the next day after being without my car one whole day already. Spent the whole day on it and then had the nerve to charge me another $50 claiming they didn't cause the light to go on. Ridiculous. More

Engine light After 4 1/2 hours still no test to find out why the engine light came on. Service dept is waiting for someone in the cloud to them how to test the car After 4 1/2 hours still no test to find out why the engine light came on. Service dept is waiting for someone in the cloud to them how to test the car so we will know what to fix. Update just found out it will cost $480 to fix. Had this 2010 Jetta 4 mounts with less than 55,000 miles. This is the second time to dealer. Last time they wanted $400 fix driver side door lock that will not unlock in cold weather (safety) Why should I want to buy another VW.?????? More

VW CC with DSG service The job took longer than expected since the weather was unusually warm, so the DSG fluid took a long time to cool down to specs before they could repl The job took longer than expected since the weather was unusually warm, so the DSG fluid took a long time to cool down to specs before they could replace the transmission fluid. Chris Ramsey graciously arranged for a loaner so I could get out and about to run errands. Meanwhile, JR (James Ross, who sold me the car two years ago) recognized and acknowledged me when he came in. Only down side...they did not reset the oil life monitor after the service appt (thiugh it is easy enough to reset by myself). More

Excellent service Taking a moment to thank the excellent service department of Harper Volkswagen. Not only were they fast, courteous and professional I also felt as tho Taking a moment to thank the excellent service department of Harper Volkswagen. Not only were they fast, courteous and professional I also felt as though I got my money's worth More

Service Steve was very friendly and accommodating! Very nice atmosphere. The service technicians helped me out & were very friendly. I plan on returning for Steve was very friendly and accommodating! Very nice atmosphere. The service technicians helped me out & were very friendly. I plan on returning for all of routine maintenance. Hope Harper mails out service coupons! More