Harper Volkswagen

Fantastic Customer Service I have been a customer of Harper Volkswagen for over 10 years. I have almost had a wonderful experience each and every time. I find the service depart I have been a customer of Harper Volkswagen for over 10 years. I have almost had a wonderful experience each and every time. I find the service department to be exceptional. They greet me by name and are always going out of their way to assist and meet the needs I have. More

Great hometown experience! 1st VW since my Bug 30+ years ago. We needed service on our Passat which we purchased recently. Steve in customer service delivered everything as pr 1st VW since my Bug 30+ years ago. We needed service on our Passat which we purchased recently. Steve in customer service delivered everything as promised and ahead of schedule which went above and beyond expectations. Thanks! You've got a new client. Also, the best T Shirts in town! More

Simply the best!!! Harper VW Service is always professional, courteous and accommodating. The Service Department brings recommended services to your attention but isn't Harper VW Service is always professional, courteous and accommodating. The Service Department brings recommended services to your attention but isn't pushy about getting these services done. More

Another exceptional Harper VW service experience During my Touareg sevice, Andy addressed all my inquiries, recorded them on the service list and documented the explanations. My last vehicle was a 2 During my Touareg sevice, Andy addressed all my inquiries, recorded them on the service list and documented the explanations. My last vehicle was a 2009 Audi Q5. I was aware of all the nuances of driving the vehicle and had received excellent customer service. Always wanted a Touareg and had the opportunity to purchase this one. I have to say that the customer service has met my expectations and in some instances gone above. Andy listened to me and helped me understand the differences in driving a VW (Touareg) compared to the Q5. Having a loaner is a major plus and gives me the opportunity to drive other models...most likely help with my next auto purchase decision. I love the Touareg ride on the highway...a nice comfortable ride with power when needed. I definitely recommend purchasing a VW from Harper. More

Another Satisfied Experience Brought my 2012 Passat in for its 60,000 mile service and air bag recall replacement. Got loaner and within three and one half hours my vehicle was r Brought my 2012 Passat in for its 60,000 mile service and air bag recall replacement. Got loaner and within three and one half hours my vehicle was ready for pickup, including being washed. I've always had a favorable service experience at Harper VW. Service at Harper is a good/great value. More

Great customer service. Steve is a great representative. He always explains things well and in a way I can understand. Great service and timing to be able to use a loaner car Steve is a great representative. He always explains things well and in a way I can understand. Great service and timing to be able to use a loaner car. More

Great experience as usual We had to bring or car at the last minute and they were accommodating and professional. Communication was fast and it took them less than a day to fin We had to bring or car at the last minute and they were accommodating and professional. Communication was fast and it took them less than a day to find the problem and fix it More

Wonderful employees! Andy Maxey (in service) and Trevor (in sales) are two of the most dedicated employees I have ever dealt with. They go to great lengths to make sure ev Andy Maxey (in service) and Trevor (in sales) are two of the most dedicated employees I have ever dealt with. They go to great lengths to make sure everything is done properly and on time. The service department in general is a great place to deal with as all of the employees appear to care and are never too busy to help with even the most minor problem. More

Buying a used vehicle I went online and looked at used trucks for about three hours. I found one at Harper Volkswagon that suited my taste and had very low mileage for the I went online and looked at used trucks for about three hours. I found one at Harper Volkswagon that suited my taste and had very low mileage for the model. The description online was right on and I knew when I test drove it that this was the truck I was looking for. The salesperson was friendly and helpful in answering any questions I had. After we made our deal and I was driving home the next day the sales rep called and said they wanted to touch up a place on the front end. Even though it was very noticeable I thought I had bought it as is and was very pleased but also surprised that they made the offer. They also filled my gas tank for bringing it back so my experience was nothing but good and I'm very pleased with the vehicle and the people that I dealt with. More

Harper performed warranty work perfectly I had a warranty issue with my Passat. Harper's arranged a loaner car for me and performed the work perfectly. The car was a good as new with no cha I had a warranty issue with my Passat. Harper's arranged a loaner car for me and performed the work perfectly. The car was a good as new with no charge to me. The service providers at Harper's are always professional, helpful, and honest. I have never had a problem there, and I have been taking my cars there for a dozen years. More