Harper Volkswagen

Steve Holmes made our experience!! Harper VW and Steve Holmes provided us with the best car buying experience. Steve is full of knowledge. He answered all questions asked and provided i Harper VW and Steve Holmes provided us with the best car buying experience. Steve is full of knowledge. He answered all questions asked and provided information we didn't know to ask! We love our new car and the our car buying experience with Harper VW and Steve Holmes. More

Maintenance I only deal with Steve in service, he's always been professional and kind. I have had experiences with another service advisor that didn't go so well I only deal with Steve in service, he's always been professional and kind. I have had experiences with another service advisor that didn't go so well and highly recommend Steve Nicole for any of your VW service needs. More

Continued excellent service.. This review includes service and body work back in May and a recent drop-in visit for low tire pressure. Justin in the collision area and Andy in t This review includes service and body work back in May and a recent drop-in visit for low tire pressure. Justin in the collision area and Andy in the service dept provided excellent customer service. They were very accommodating and coordinated having my body repair done first and then the 30,000 vehicle service after. I was even given a loaner when the collision center needed to do some follow-up work. The car was cleaned before pick-up. This past week I dropped by to have a low tire checked. I was promptly greeted by Steve, the vehicle checked, and explained that I had two nails. They completed the repair and gave me the option to come back for a courtesy wash since the guys were at lunch. Since I wasn’t in a hurry, I had lunch came back and had the car washed. I’ve had my vehicle serviced here several times, usually working with Andy. It’s always been exceptional. I also bought my vehicle here with Chris Brown as my sales person. He’s very professional, knowledgeable, and really works with you to ensure you have an excellent buying experience. I would highly recommend Harper Volkswagen for your next vehicle purchase. I’d recommend working with Andy in service and Chris Brown as your sales person. More

Excellent buying experience at Harper VW I purchased a 2019 VW Jetta last week from Harper VW in Knoxville, TN. This was the best buying experience I've ever had in purchasing a new car. T I purchased a 2019 VW Jetta last week from Harper VW in Knoxville, TN. This was the best buying experience I've ever had in purchasing a new car. The sales repr. who sold me the car, Chris Brown, was an outstanding representative of the company. He answered all technical questions I had, and let me have a through test drive explaining all the many new features of the Jetta. Chris Brown far exceeded the experience I had with the sales staff of a competing dealer whose car I was also considering. I would also like to commend the finance/business office of Harper VW. They were very courteous and explained all the options available with the purchase. At no time was any pressure placed on me. I appreciate very much the way I was treated by the Harper VW dealership. ~Steve C.,, Knoxville, TN More

Best Buying Experience I talked to several dealerships before stopping at Harper VW. It was incredibly refreshing to get straight answers to my questions and up front estima I talked to several dealerships before stopping at Harper VW. It was incredibly refreshing to get straight answers to my questions and up front estimates on the dealer fees. I was treated professionally and courteously and never felt like I was just a commodity to be taken advantage of. At other dealerships I felt coerced, manipulated and talked down to but not at Harper VW. I will definitely be going back to Harper VW for my next car and would recommend them to everyone looking for a new or used car. More

2016 Touareg An electronic issue with hatch door. We took it to other dealer while traveling. Was not fixed. Came back to Knoxville and took it to Harper. parts or An electronic issue with hatch door. We took it to other dealer while traveling. Was not fixed. Came back to Knoxville and took it to Harper. parts ordered, issue fixed. Thanks Steve and Harper VW team! I service my cars with Harper family of dealerships since 1994 (VW, Acura,Audi and Porsche) and I was never disappointed! Rudi More

Ultimately Great Service I had a blown out front tire to be replaced on my Passat. Although it took a while to prevail upon the Service Dept that the exact same tire must be a I had a blown out front tire to be replaced on my Passat. Although it took a while to prevail upon the Service Dept that the exact same tire must be available somewhere, they finally found one in North Carolina and had it shipped overnight to Knoxville. I had the new tire installed the following day. All is well that ends well! More

VW Passat I had a very good experience with Chris at Harper VW. He made it a smooth transition from trading in my Audi Q5 to a VW Passat that fit my changing ne I had a very good experience with Chris at Harper VW. He made it a smooth transition from trading in my Audi Q5 to a VW Passat that fit my changing needs. Buying/leasing a car is always a stressful situation, but he made the experience both enjoyable and easy. I would highly recommend him. More

Amazing service team I bought my 2010 New Beetle here at Harper and have had every service done only at Harper. An amazing service team. They always take excellent care of I bought my 2010 New Beetle here at Harper and have had every service done only at Harper. An amazing service team. They always take excellent care of my Beetle with the friendliest team you'll find anywhere. More

Great dealership Harper's always takes care of our service needs and they offer loaner vehicles. They are up front about the prices and call you if there are any chang Harper's always takes care of our service needs and they offer loaner vehicles. They are up front about the prices and call you if there are any changes. More