Harper Volkswagen

Harper's Service Department Saved the Day! I was recently driving through Tennessee on my way to Georgia when my ECM malfunctioned and gave me an error message stating that engine restart would I was recently driving through Tennessee on my way to Georgia when my ECM malfunctioned and gave me an error message stating that engine restart would not be possible, even though the AdBlue reservoir was full. I searched for the closest Volkswagen dealer while driving (no judgement, please - it was a stressful situation), and Harper Volkswagen popped up. I spoke with Steve in the Service department, and he told me to drive there and ask for him. He ensured that the right technician for my issue stayed (it was the end of the technician's day) and looked at my car. They were able to resolve the issue and get me on my way. I appreciate Steve going above and beyond to bail me out! More

Service Review I was very pleased w/my service experience @ Harper Volkswagen!!! The technicians were so polite and helpful. I was very comfortable in the waitin I was very pleased w/my service experience @ Harper Volkswagen!!! The technicians were so polite and helpful. I was very comfortable in the waiting area with many refreshment options. Much appreciate the clean rest rooms. Thank You More

Service department has a new customer Last summer I leased a GTI from another dealership. While I was totally dissatisfied with that location, I chose Harper Volkswagen to perform my firs Last summer I leased a GTI from another dealership. While I was totally dissatisfied with that location, I chose Harper Volkswagen to perform my first oil change. Andy assisted me and treated me with respect. He made me feel welcome as a new customer. A positive relationship with my car’s service department is very important to me. My family has bought and/or leased many vehicles from the Harper family and apparently I will continue by adding Volkswagen to my list. More

VW #3 Harper Volkswagen is the gold standard for sales and service. They took all the stress out of buying/leasing a new vehicle. I got the best advice and Harper Volkswagen is the gold standard for sales and service. They took all the stress out of buying/leasing a new vehicle. I got the best advice and support, and a great deal! More

This was our 4th purchase from a Harper dealership. We are obviously satisfied customers! We have owned an infinity, Audi, Acura, and now a Volkswagen. Always great service on the sales end and servic We are obviously satisfied customers! We have owned an infinity, Audi, Acura, and now a Volkswagen. Always great service on the sales end and servicing end. More

Too long We needed the O2 sensor replaced on our Car. . They gave us a loaner car and said it should be done the next day when the part arrives. 4 business day We needed the O2 sensor replaced on our Car. . They gave us a loaner car and said it should be done the next day when the part arrives. 4 business days later, it’s fixed. The part takes approx 1 hr or less to install. Were told the mechanic was sick ( probably was. The flu is going around)). But, couldn’t one of the other 5-6 mechanics do the work?. Was disappointing. Typically they do great work and quick. Just missed the mark this time. More

Very good service I had my car in the shop and the service was very good. Always ask for Steve he’s the nice guy and he’ll take care you. I had my car in the shop and the service was very good. Always ask for Steve he’s the nice guy and he’ll take care you. More

Great Service crew, always ready to help I have a 2004 VW Touareg that needed new break pads and they scheduled it on short notice and provided a loner car. They are always a polite and helpf I have a 2004 VW Touareg that needed new break pads and they scheduled it on short notice and provided a loner car. They are always a polite and helpful group. Service is always well done with solid explanations of what was done and why any changes were needed. More

I have had a 2002 Beetle since she was brand new! I recently pulled myself up by the boot straps & decided it was time to get a new one... now, this was a BIG decision because I was VERY attached to th recently pulled myself up by the boot straps & decided it was time to get a new one... now, this was a BIG decision because I was VERY attached to this car!! I had graphics on her & she was my “Pearl”.. You see-she was black & was “decorated” all inside in Pirates of the Carribean! The windsheild had “The Black Pearl” & the back glass had Cap’n Jack’s “colors”! My daughter grew up in that car! Needless to say: VERY attached.. Well-Andy @ Harper helped me look for the longest for another stick shift & they just aren’t out there...I had asked Andy that when I decided on one, would he make sure we got the graphics taken off of her(sentimental reasons)...he said he would...Needless to say: Andy & the guys treated me w/the utmost respect through all this-they helped me decide on a car & totally were w/ me every step of the way-taking all my crazy emotions into consideration!!! I will NEVER leave Harper Volkswagen! They are extended family to me!! Andy was SO sensitive to my emotions over giving up “the Pearl”! I appreciate Andy & the guys @ Harper more than they’ll ever know!! (I’m this-close to getting my husband on board for Harper, too!!) U will NOT find a better dealership!!!) More

Harpers are the best!!! I have purchased vehicles from Harpers for over 14 years! I have purchased from their Porsche dealership as well as their VW dealership and can say I I have purchased vehicles from Harpers for over 14 years! I have purchased from their Porsche dealership as well as their VW dealership and can say I have received superior service from both! This dealership goes above and beyond to give their customers the very best service of any dealership in the Knoxville area! You will never go wrong with using the Harper dealerships!! They are the best!!! More