
Harper Volkswagen
Knoxville, TN
Filter Reviews by Keyword
By Type
Showing 942 reviews
Out of Town customer As a just passing through the area customer I was thrilled with the reception and curtesy of this dealership. I wish my local dealer was as good as H As a just passing through the area customer I was thrilled with the reception and curtesy of this dealership. I wish my local dealer was as good as Harper. From the time I arrived to when I left I was treated with the utmost curtesy. My Tiguan was finished in record time and I was on my wa.y. Impressive! More
Great experience I hate dealers. I dont like to buy from them, I dont like to get serviced by them or anything. BUT I MUST SAY HARPER TOTALLY SURPRISED ME. THEY WERE A I hate dealers. I dont like to buy from them, I dont like to get serviced by them or anything. BUT I MUST SAY HARPER TOTALLY SURPRISED ME. THEY WERE AWESOME FROM THE FIRST ONLINE EMAIL TO THE CONSTANT PHONE CALLS AND EMAILS EVEN FOLLOWING OUR PURCHASE. They were not pushy and Ricky Loy did a great job. I would recommend him to anyone. Thanks Ricky for a great experience. I loved that no one not even the finance guy did a hard sell on me or tried to bait and switch. They did what they said they would. Great job Harper. 5 Stars for me and my wife loves her new Beetle shes waited since being a teenager for. More
Had my diesel beetle serviced 135000 miles very happy Very happy with service and loaner car . I have 2 diesel cars I service them at Harper and I can recommend this dealership for buying and service.alwa Very happy with service and loaner car . I have 2 diesel cars I service them at Harper and I can recommend this dealership for buying and service.always friendly More
First Time Customer Made appointment in advance. Arrived on time and was greeted immediately. Car was serviced immediately while I waited. Job was well done and I left in Made appointment in advance. Arrived on time and was greeted immediately. Car was serviced immediately while I waited. Job was well done and I left in less than an hour. Great job! More
Excellent Experience Harper Volkswagen, Chris Brown, Rick Boring, & Ricky Loy made my experience buying a new Atlas wonderful. They are professional, kind, and attentive-- Harper Volkswagen, Chris Brown, Rick Boring, & Ricky Loy made my experience buying a new Atlas wonderful. They are professional, kind, and attentive--also love the shirts we got to pick out for the children and me! Both Chris and Rick B. were extremely patient with my son who was very interested to talk football and cars with them! More
Harper VW always a pleasure! Thank you to Harper VW service department. Always a great experience working with Steve. Perfect communication throughout the process, which gives me Thank you to Harper VW service department. Always a great experience working with Steve. Perfect communication throughout the process, which gives me full confidence in the entire team at VW. More
bad service i bring my car to be fixed and come back after couple days my car can not start, have gas leak , I'm very dispassionate with service. i bring my car to be fixed and come back after couple days my car can not start, have gas leak , I'm very dispassionate with service. More
VW GTI SERVICE They worked with me on scheduling the appointment on short notice, and got me in and out in a timely manner.I will continue to use them for my service They worked with me on scheduling the appointment on short notice, and got me in and out in a timely manner.I will continue to use them for my service needs. More
Help with a difficult problem. We have a 2018 Atlas SE 4motion. We really enjoy the car! We have electronic issues with the memory and navigation systems. Harper has been great to w We have a 2018 Atlas SE 4motion. We really enjoy the car! We have electronic issues with the memory and navigation systems. Harper has been great to work with. They understand the issues but unfortunately they are difficult to find and diagnose since they come and go at various times. The service department is outstanding! You will not find better people who are willing, more than capable and will do everything within their power to ensure your problem is resolved. We highly recommend Harper. More
Best VW Service = Happy cutomer I think the service department is tops in their field. I am always confident in the approach of the staff, and follow through. They make me feel as if I think the service department is tops in their field. I am always confident in the approach of the staff, and follow through. They make me feel as if they understand my desire to maintain my Passat to its fullest potential. I never have any up sale pressure for unneeded services. Only consultations on maintaining the longevity of my car. Always a great experience, Jarred treats me like an old friend, with a sincere approach to how I want my car taken care of and maintained, not just another appointment, or vehicle. I am a very Happy customer, and will probably end up buying my wife's next car at Harper, because of the impact of the service department, and Jarred. More