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Harper Volkswagen

Knoxville, TN

4.7
941 Reviews

9901 Kingston Pike

Knoxville, TN

37922

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Showing 941 reviews

December 02, 2024

Great and courteous service. Dropped vehicle off on Tuesday late for oil leak and was ready on Wednesday, great service. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wasn’t t any of those guys
Dec 02, 2024 -

Harper Volkswagen responded

Kelly, we're delighted to hear that you had a positive experience with our service team at Harper Volkswagen of Knoxville. Thank you for sharing your feedback!

November 29, 2024

Was advised by Trever I would receive some relief in two new tires two days after purchasing the vehicle. Unfortunately I did not. Steve Holmes is a solid sales associate Update follow up with Trever and More

by Stevenlcollins04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Holmes, Trever White
Dec 02, 2024 -

Harper Volkswagen responded

Steven, thank you for sharing your feedback. We're glad to hear that Steve Holmes provided solid service. We apologize for any inconvenience regarding the tires and encourage you to reach out so we can address this matter further. Thank you, Chris Brown - Sales Manager - 865-691-0393

Dec 02, 2024 -

Stevenlcollins04 responded

Good morning. Trever White advised in an email over the weekend of planning to follow up on this and update today/Monday

October 10, 2024

Harper Volkswagen is dependable, accommodating, and fair. Their video diagnostics are state of the art, clear, and easy to understand. More

by mcintosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil and John, Mike Clem, Steve Nicole, Andy Maxey
Oct 10, 2024 -

Harper Volkswagen responded

Thank you for highlighting the dependable and accommodating service at Harper Volkswagen of Knoxville! We're glad to hear that our video diagnostics made your experience clear and easy. We appreciate your feedback!

October 08, 2024

Great service, great communication, Phil’s awesome, everything was done asap, will definitely come back More

by Allan Ayala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phill Collins , Bill Blair, Phillip Carr, Trever White
Oct 08, 2024 -

Harper Volkswagen responded

Allan, we're delighted to hear that Phil and the team at Harper Volkswagen of Knoxville provided you with great service! We look forward to welcoming you back in the future.

October 05, 2024

My wife and I own 3 VW cars. We only trust Harper VW to service them More

by roberthqcooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Oct 07, 2024 -

Harper Volkswagen responded

Hi Robert, thanks so much for taking the time to leave Harper Volkswagen of Knoxville a great review!

September 01, 2024

Went in for scheduled 20k service everything was great. Very professional customer service personnel. Highly recommended. More

by tnvolks01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Clem
Sep 03, 2024 -

Harper Volkswagen responded

Thank you for the high recommendation! We're glad to hear that your 20k service experience was great with our team at Harper Volkswagen of Knoxville. We appreciate your support and look forward to serving you again!

August 24, 2024

Jeff and the team at Harper VW delivered a very smooth and efficient service and repair process. Top notch service and excellent communication throughout the entire process. Rest assured you're in good More

by Paul V l.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wells
Aug 26, 2024 -

Harper Volkswagen responded

Paul, we're delighted to hear that Jeff and the team provided top-notch service at Harper Volkswagen of Knoxville. Thanks for sharing your positive experience!

August 14, 2024

John Robinson did an amazing job at attending to my issues regarding my vehicle. Very professional and communication was top notch! Give that man a raise! More

by carloscarranza15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Robinson
Aug 14, 2024 -

Harper Volkswagen responded

Carlos, we're delighted to hear that John provided such excellent service at Harper Volkswagen of Knoxville. Thanks for the feedback!

July 30, 2024

I have been with this dealership for over 22 years now…I have always been more than pleased with the way I’ve been taken care of and treated! Jeff in service took really good care of me this time, too! But, More

by streypirate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Jul 30, 2024 -

Harper Volkswagen responded

Thank you for your loyalty over the past 22 years! We're glad to hear Jeff took good care of you during your recent visit at Harper Volkswagen of Knoxville. We understand how important it is to build trust with new team members, and we appreciate your patience as we work together on this journey. Your feedback means a lot, and we're here whenever you need us!

July 10, 2024

in on time quick service and responsive staff. the car was returned clean and vacuumed. More

by jose
Recommend Dealer
Yes
Employees Worked With
Mike Clem, Steve Nicole, Andy Maxey, Jeff Wells
Jul 10, 2024 -

Harper Volkswagen responded

Thanks for the shoutout, Jose. We're glad our team at Harper Volkswagen of Knoxville could provide 5-star service and ensure your complete satisfaction. Drive safely!

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