Harper Volkswagen

Passat 2012 follow up Great service department. on top of things and professional. Had annual oil change earlier in year. talked about brakes needing to be done and small l Great service department. on top of things and professional. Had annual oil change earlier in year. talked about brakes needing to be done and small leak in power steering line. Could not afford it then so had to put it on back burner. They advised should be okay for awhile longer. Once I could work it into my budget scheduled and got it done. Work was done in time they said it would. I drive to Knoxville from Hermitage for their service department because I am not satisfied with the service I have received here. That should tell you something. More

Great service at a reasonable price. The service dept. at Harper Volkswagen is top notch. They are professional and give you the information you need to make an informed decision. Their The service dept. at Harper Volkswagen is top notch. They are professional and give you the information you need to make an informed decision. Their prices are reasonable and descriptions of services are clear and concise. I was not previously a person who would buy a Volkswagen. But I got a good deal and these guys are selling the next one every time I go in. More

Trusted Service I just had the 30k service done on my car the staff is always courteous and explain what the service entailed I will continue to use this dealership. I just had the 30k service done on my car the staff is always courteous and explain what the service entailed I will continue to use this dealership. More

Had a flat tire on a road trip and needed it replaced. The employees at Harper Volkswagen were very friendly and got me back on the road quickly. The employees at Harper Volkswagen were very friendly and got me back on the road quickly. More

Great first time experience withe the service department! They got me in and out in a jiffy! They also offer car washing to all servicing! They got me in and out in a jiffy! They also offer car washing to all servicing! More

Awesome dealership I would never consider taking my little baby (aka Beetle ) to any other dealership. From the moment you walk through the door until you are back in y I would never consider taking my little baby (aka Beetle ) to any other dealership. From the moment you walk through the door until you are back in your car, you are treated like family. Exceptional service with a smile-yes, a smile. Very prompt service and they keep to the timeline they promise. More

My extended family @ Harper VW are beyond awesome!!! I will always be loyal to them! They always are there for me & treat me like family-have never treated me like I’m just a “female that doesn’t have a c will always be loyal to them! They always are there for me & treat me like family-have never treated me like I’m just a “female that doesn’t have a clue”-just one of the many, many reasons I stay w/ them & always will! Chris B., Jerrod, & Andy are always there if I have questions & think nothing of getting things resolved! Love these guys! Love this dealership! More

Scheduled Service Harper's VW Service Department is always excellent. The service writer, Amanda Haskell, listened to concerns, kept me updated on the work status, and Harper's VW Service Department is always excellent. The service writer, Amanda Haskell, listened to concerns, kept me updated on the work status, and helped with service close-out. Perfect experience! More

Amanda Haskell was very helpful in getting the service coordinated and the correct parts. She helped me with scheduling, loaner, and keeping me updated. Always a pleasant experience! coordinated and the correct parts. She helped me with scheduling, loaner, and keeping me updated. Always a pleasant experience! More

Customer Oriented Service : That's the approach of Harper Volkswagen's service department and it is much appreciated. Jared, our service writer, was helpful as always (as was M : That's the approach of Harper Volkswagen's service department and it is much appreciated. Jared, our service writer, was helpful as always (as was Mike, the service manager). Job done right the 1st time. More