Harper Volkswagen

The staff that I have dealt with are very pleasant to work with. The waiting area is comfortable and clean. My only issue with the service is that I had a 9:30 appointment for my 10,000 mile service whic work with. The waiting area is comfortable and clean. My only issue with the service is that I had a 9:30 appointment for my 10,000 mile service which is oil change and rotate tires. I also asked to balance my tires. I was there almost 2 1/2 hours. I could understand this amount of time without an appointment, not with an appointment. More

Great service department! I recently moved to Knoxville from out of state and I am beyond pleased with the service I received at Harper! From the quality of service to the prompt response from everyone in from out of state and I am beyond pleased with the service I received at Harper! From the quality of service to the prompt response from everyone in the service department, I am thrilled with this dealer. More

Polite and customer friendly. They guided me through the whole paperwork and were open about everything. I recommend you stop first at Harper Volkswagen if you need a car. whole paperwork and were open about everything. I recommend you stop first at Harper Volkswagen if you need a car. More

I had an issue with radio functions o my 2019 Passat. Chris and mike both worked with me to schedule, provide loaner cars, and get the problem correctly diagnosed and repaired. Since I was visiting from Chris and mike both worked with me to schedule, provide loaner cars, and get the problem correctly diagnosed and repaired. Since I was visiting from out of state, I appreciated their willingness to be flexible while correcting it. More

I bought a used Nissan Armada from salesman Dan Carty. I feel I was treated fairly and that he went beyond his job. He showed me the vehicle on line and then delivered it to me. A little starting problem th feel I was treated fairly and that he went beyond his job. He showed me the vehicle on line and then delivered it to me. A little starting problem that was handled immediately and fairly. Thank you Harper and Dan. More

We experienced Excellent service. Chris was our contact and he Kept us informed while waiting for a part. friendly helpful and Professional staff. Thank you and he Kept us informed while waiting for a part. friendly helpful and Professional staff. Thank you More

Scheduling service online was a breeze, and I took advantage of the free shuttle to get home after I dropped off my Passat. Because I was between service mileage checkpoints, Jarred worked with me to advantage of the free shuttle to get home after I dropped off my Passat. Because I was between service mileage checkpoints, Jarred worked with me to recommend the best level of service to bring my car up-to-date. He applied a coupon to save a little money, too. I'm always confident that my car is in good hands at Harper VW. More

Every interaction I’ve had at Harper in the past has pleasantly surprised me. This time was no different as I found the perfect vehicle for me. Easy, fast purchase process and great service. pleasantly surprised me. This time was no different as I found the perfect vehicle for me. Easy, fast purchase process and great service. More

Every interaction with Harper is fantastic. Purchased our daughter's car from Harper VW after working with Harper Audi. They have been awesome and have worked with us on every question and detail. You our daughter's car from Harper VW after working with Harper Audi. They have been awesome and have worked with us on every question and detail. You all are great!! More

Took my Touareg in for it’s 50,000 mile service. Jarred and staff were professional, timely, and informative. I had a price discount and free tire rotation which helped with cost. It’s more expensive goi and staff were professional, timely, and informative. I had a price discount and free tire rotation which helped with cost. It’s more expensive going to the dealer for service. Thus far, Harper has stood by their service, which makes it worth it. I also like that they have a loaner available if I need one. More