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Harper Volkswagen

Knoxville, TN

Overview
Reviews
4.8
934 Reviews
Call Dealership (865) 691-0393
View Awards

9901 Kingston Pike

Knoxville, TN

37922

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Showing 934 reviews

December 21, 2024

Great experience both in purchasing the car and taking it to the service. Friendly staff, good quality service. Thank you! More

by Irina Ellsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 23, 2024 -

Harper Volkswagen responded

Irina, we're delighted to hear about your positive experience with both purchasing and servicing at Harper Volkswagen of Knoxville. Thank you for the kind words!

December 06, 2024

Harper VW service attention to detail continues to decrease. They suggest extra items that may or may not be necessary. Long gone are the days when they washed and vacuumed your car after spending hun More

by RC TN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil
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Dec 09, 2024 -

Harper Volkswagen responded

It's disappointing to hear about your recent experience with our service department. We strive for thorough and meticulous service, so it's concerning to learn that we may have fallen short in these areas. Your feedback is invaluable as it helps us improve, and I'd like the opportunity to discuss this further if you're open to it. Please feel free to reach out at your convenience. Thank you, Mike Clem - Service Manager - 865-691-0393

December 02, 2024

Great and courteous service. Dropped vehicle off on Tuesday late for oil leak and was ready on Wednesday, great service. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wasn’t t any of those guys
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Dec 02, 2024 -

Harper Volkswagen responded

Kelly, we're delighted to hear that you had a positive experience with our service team at Harper Volkswagen of Knoxville. Thank you for sharing your feedback!

November 29, 2024

Was advised by Trever I would receive some relief in two new tires two days after purchasing the vehicle. Unfortunately I did not. Steve Holmes is a solid sales associate Update follow up with Trever and More

by Stevenlcollins04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Holmes, Trever White
Report | Print
Dec 02, 2024 -

Harper Volkswagen responded

Steven, thank you for sharing your feedback. We're glad to hear that Steve Holmes provided solid service. We apologize for any inconvenience regarding the tires and encourage you to reach out so we can address this matter further. Thank you, Chris Brown - Sales Manager - 865-691-0393

Dec 02, 2024 -

Stevenlcollins04 responded

Good morning. Trever White advised in an email over the weekend of planning to follow up on this and update today/Monday

October 10, 2024

Harper Volkswagen is dependable, accommodating, and fair. Their video diagnostics are state of the art, clear, and easy to understand. More

by mcintosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil and John, Mike Clem, Steve Nicole, Andy Maxey
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Oct 10, 2024 -

Harper Volkswagen responded

Thank you for highlighting the dependable and accommodating service at Harper Volkswagen of Knoxville! We're glad to hear that our video diagnostics made your experience clear and easy. We appreciate your feedback!

October 08, 2024

Great service, great communication, Phil’s awesome, everything was done asap, will definitely come back More

by Allan Ayala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phill Collins , Bill Blair, Phillip Carr, Trever White
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Oct 08, 2024 -

Harper Volkswagen responded

Allan, we're delighted to hear that Phil and the team at Harper Volkswagen of Knoxville provided you with great service! We look forward to welcoming you back in the future.

October 05, 2024

My wife and I own 3 VW cars. We only trust Harper VW to service them More

by roberthqcooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Report | Print
Oct 07, 2024 -

Harper Volkswagen responded

Hi Robert, thanks so much for taking the time to leave Harper Volkswagen of Knoxville a great review!

September 05, 2024

Harper Volkswagen always goes above and beyond to assist our Military customers! Trevor White is very personable and kind, 10/10! :) More

by sartusa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trever White
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Sep 05, 2024 -

Harper Volkswagen responded

Thank you for recognizing Trevor and our team at Harper Volkswagen of Knoxville! We're proud to support our Military customers and appreciate your kind words.

September 01, 2024

Went in for scheduled 20k service everything was great. Very professional customer service personnel. Highly recommended. More

by tnvolks01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Clem
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Sep 03, 2024 -

Harper Volkswagen responded

Thank you for the high recommendation! We're glad to hear that your 20k service experience was great with our team at Harper Volkswagen of Knoxville. We appreciate your support and look forward to serving you again!

August 24, 2024

Jeff and the team at Harper VW delivered a very smooth and efficient service and repair process. Top notch service and excellent communication throughout the entire process. Rest assured you're in good More

by Paul V l.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wells
Report | Print
Aug 26, 2024 -

Harper Volkswagen responded

Paul, we're delighted to hear that Jeff and the team provided top-notch service at Harper Volkswagen of Knoxville. Thanks for sharing your positive experience!

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