Harper Volkswagen
Knoxville, TN
Filter Reviews by Keyword
By Type
Showing 930 reviews
Harper Volkswagen is dependable, accommodating, and fair. Their video diagnostics are state of the art, clear, and easy to understand. Their video diagnostics are state of the art, clear, and easy to understand. More
Jeff and the team at Harper VW delivered a very smooth and efficient service and repair process. Top notch service and excellent communication throughout the entire process. Rest assured you're in good and efficient service and repair process. Top notch service and excellent communication throughout the entire process. Rest assured you're in good hands at Harper VW More
John Robinson did an amazing job at attending to my issues regarding my vehicle. Very professional and communication was top notch! Give that man a raise! issues regarding my vehicle. Very professional and communication was top notch! Give that man a raise! More
I have been with this dealership for over 22 years now…I have always been more than pleased with the way I’ve been taken care of and treated! Jeff in service took really good care of me this time, too! But, have always been more than pleased with the way I’ve been taken care of and treated! Jeff in service took really good care of me this time, too! But, the one person who knew how to take care of “extended family” is no longer there and I’m super beside myself…Jared Christian took great care and treated me like family(STILL does-we will always stay in touch!!!) I want to give these next guys a chance-I want to get to know them…but, we have to build that trust, first…I hate starting over with new folks(I should not have had to!!) but, in time we’ll get to know each other…I don’t want to go anywhere else-I like going where I know the people there..(people I have come to trust and rely on!) Jeff did a fine job! I also want to get to know the rest of the service team, too! (I still have Jared to guide me when I need help-which comforts me some…👍) But, this last visit-although it went very well was quite melancholy, too… But, thanx Jeff for taking care of me-I appreciate it! More
Mike Clem and Shannon Harper are the worst people on this planet. I took my car in for a simple car repair and ignition switch and to give them a little more business some tires. I was quoted for everything planet. I took my car in for a simple car repair and ignition switch and to give them a little more business some tires. I was quoted for everything 1658.25..... after everything they tell me that my key broke and now I need a new key. When dealing with newer car, keys are part of the ignition switch. Apparently not to volkswagen and now they want to charge another 469.80 for a key. Changing the agreed amount to 2125. The best they can do and as Shannon Harper said Its the cost of doing business. Bull Crap. They can change their margin but chose not to. I will NEVER buy a volkswagen and neither will my family. Price gouging because they are the only ones in town is ridiculous. Nothing in Life needs to be 100% Margin and above. What happened to good pricing and Good Service. I'm only 26 but I can promise you, they will not get a single dime. More