Harper Acura
Knoxville, TN
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This was the most pleasant car buying experience I have ever had. I found a used Acura that I was interested in on the website, contacted the dealership, was put in touch with Michael and could not have b ever had. I found a used Acura that I was interested in on the website, contacted the dealership, was put in touch with Michael and could not have been treated any better. I had been looking for a car for a couple of months and had actually almost bought from Carmax the week before. So glad I didn't. When I actually went to the dealership and met with Michael I knew the service and integrity at Harper Acura was what I was looking for. I test drove the car on a Saturday afternoon, called Monday morning to make an offer and they had it ready to go that afternoon. Not only did they clean my car until it looked brand new, they filled the gas tank, changed the oil and then gave me a set of new tires because the technician noticed two of the tires were showing a lot of wear when they were changing the oil! Who else does this? And all of this was after they had accepted my offer to buy the car at a terrific price. I am sold on this dealership. I will be using them to service my car, and will no doubt be looking there for my next car. More
Our experience with Harper Acura was a pleasure from the very beginning. We were greeted professionally by Andy and he immediately demonstrated a thorough knowledge of the vehicles and their numerous featur very beginning. We were greeted professionally by Andy and he immediately demonstrated a thorough knowledge of the vehicles and their numerous features. He was very patient in answering questions and explaining features and options. Once we had decided on a vehicle and selected the optional equipment he had the vehicle prepared and waiting for us when we came to pick it up. The finance manager was also very friendly and efficient, even though we paid cash for the MDX. The sale paperwork was ready and took very little time to complete. Andy followed up after we took delivery and answered several questions we had regarding specific features and settings. He did personalize the settings for driver position when we took delivery. The price offered was not the lowest we had found in the southeast, but we preferred a local dealer to an Atlanta dealer, and the price was very reasonable. Overall this was the most pleasant vehicle purchasing experience we have had, and we have purchased quite a few cars and trucks. More
I bought a pre owned car from them last Spring, I was very satisfied with the level of service I received. The car was detailed so well it looked like a new car rather than a pre owned. When I am in the very satisfied with the level of service I received. The car was detailed so well it looked like a new car rather than a pre owned. When I am in the market for another car, I will definatly check out Harper Acura! More
I absolutely love my Acura TSX! The folks at Harper Acura are professional, friendly, and knowledgeable. The salesman I worked with, Mark Cauthen, is so helpful and his knowledge about Acuras and auto Acura are professional, friendly, and knowledgeable. The salesman I worked with, Mark Cauthen, is so helpful and his knowledge about Acuras and automobiles in general is amazing. He makes follow-up calls just to see if everything is okay and that I am completely satisfied with the service. Richard, Kenny and the other folks in the service department are equally helpful and provide outstanding customer service. I recommend anyone who is looking for a car to visit Harper Acura--they are the best! More
The salesperson, Andy Dean responded to my email and provided information about his used inventory. I was especially interested in a TL but when all of the used TL were damaged in a hale storm, Andy adv provided information about his used inventory. I was especially interested in a TL but when all of the used TL were damaged in a hale storm, Andy advised that he would look for another TL. Two days later, he emailed about a 2008 that was coming off a lease. The customer had leased the vehicle from Harper Acura and had his service done at the dealership. After a test drive, I decided this was the car and it was just a matter of receiving a great deal. Andy spoke with his sales manager and came back with a great deal. Andy was always courteous, truthful and a pleasure to work with. When he said that he would do something, he followed through. He offered to order new floor mats for the car. He made sure that four new tires were put on the car, since the front tires had considerable wear and that the 30,000 miles service was performed before I took position of the car. Believe me when I say that I hate dealing with car salesmen. This was the best experience that I have ever had buying a car. I will tell all my friends about my experience to recommend Andy Dean and Harper Acura to everyone. More