Harper Acura

My daughter's 2005 Acura TSX started acting crazy with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal phone, and he said it was probably a bad battery or the charging system and we arranged to have the car dropped off at the dealership that evening. The next morning Kenny Rolen, service advisor, and Richard had the car diagnosied as a bad alternator, arranged for a loaner car, when all had already been assigned to customer coming in for service that morning,and found a replacement alternator. The car was repaired, cleaned and washed, and ready to go by 2:00 that afternoon. Cost was very reasonable and a bargin considering all the person service. The Harper Acura Service Department always seams to try do the right thing, from letting worried parents call them on their personal phones, arrange for loaners when all were gone, and repairing cars quickly. They go above and beyond any service department I have ever experienced. Well done to Harper Acura Service Department. It give a parent an extra feeling of security. More

I visited Harper Acura to try and purchase a pre owned TL. I've had some credit issues and was up front with these. My budget was also limited as I looked at a car that cost only 12,988$. Shane tried for TL. I've had some credit issues and was up front with these. My budget was also limited as I looked at a car that cost only 12,988$. Shane tried for several hours to get me this car and wasn't able due to its age and miles. I really wish he'd had something that would work for the deal. He even offered to check other lots owned by Harper to try and help me and my situation. I will recommend Shane and Harper to anyone I know or hear of looking for a new or used car. More

We were looking to evaluate an Acura RDX. We came to Harper because of the many good experiences we had during earlier purchases of our MDX, Acura TL and Legend. Michael Boswell was our salesman this Harper because of the many good experiences we had during earlier purchases of our MDX, Acura TL and Legend. Michael Boswell was our salesman this time. Michael was very helpful and knowledgeable, he made the process quick and simple. We were also pleased with our experience with the Finance Manager, Andy Dean, who was very courteous and helpful. We're very happy with Acura as a brand, our purchase, our salesman and would also recommend Harper dealership. More

It was such a pleasure to work with Marty Lane. I emailed the dealership with an inquiry, and heard back from Marty promptly. We met a few days later. He is low key, no pressure, friendly, and most emailed the dealership with an inquiry, and heard back from Marty promptly. We met a few days later. He is low key, no pressure, friendly, and most of all, it became clear that one of his primary goals was to have a completely satisfied customer. He accomplished this! He stayed in touch with me while my car was being readied for purchase. I can recommend Marty without reservation. Also, I worked with Andy Dean, who was equally helpful and professional. My entire experience with Harper Acura was a delight. More

My sales exerience with Mark and Harper Acura was a very Good. I felt that Mark took the time to get to know me and recommended the best vehicle that fit my needs. We will more than likely visit again for o Good. I felt that Mark took the time to get to know me and recommended the best vehicle that fit my needs. We will more than likely visit again for our next purchase. More

Mark was very helpful with the purchase of my vehicle. he presented without high pressure although was knowledgeable about the product. So far I am happy with my purchase. thank you. he presented without high pressure although was knowledgeable about the product. So far I am happy with my purchase. thank you. More

My wife and I worked with Michael Boswell to purchase our new Acura MDX and were both very happy with the experience. We originally visited the dealership based on the high consumer report rating for the MD new Acura MDX and were both very happy with the experience. We originally visited the dealership based on the high consumer report rating for the MDX and our experience with Honda products. Michael showed us the vehicles, answered or questions, and allowed us to take a test drive during the original visit with no sales pressure since we were looking at several different models and brands at that time. We returned to the dealership for a second, then third test drive while trying out 7 different SUVs at 5 different dealerships in Knoxville. The MDX is beautiful, but it won our hearts with the driving experience. Countless internet searches also indicated it was the best value for us based on quality, size, dependability, and horsepower. Michael was very relaxing to work with during each visit, allowing us the space we needed to consider this important decision, answering questions, and not pressing us at any time. The Business Staff completed their activities quickly, and Michael then spent substantial time providing instructions on how to use the various features on the MDX. The MDX is primarily my wife's vehicle, and he focused his attention on making sure that she asked the questions she had and understood the answers. Everyone we worked with at Harper was very friendly and professional, and I strongly recommend this dealership. More

Shane was great to work with, and we will more than likely visit him again for our next vehicle purchase. The whole process went very smoothly and they were great to work with! likely visit him again for our next vehicle purchase. The whole process went very smoothly and they were great to work with! More

This has been the best experience I have ever had when buying a car. I am 58 and have bought many new and used cars and I cannot say enough how well I have been treated. My buying experience wat outstan buying a car. I am 58 and have bought many new and used cars and I cannot say enough how well I have been treated. My buying experience wat outstanding. Shane was knowledgeable, friendly, and was an honest man of his word. Everything he said was true. Every commitment he made he kept; even when he got me his best price. He even drove himself to Lexington to get my car. Shannon Harper was absoultely freindly and personable. He personally helped acquire my car from another dealer. He did his all to get me the price I was promised. And he delivered. He took the time to meet me personally....but that's not all. I will say I am unhappy with Acura motor company. They would not even look at the damage my car experienced to the windshield. The windshield cracked after I had only driven 1200 miles. I firmly believe the crack was because of defective auto glass or something that happened before I ever touched the steering wheel, but this could not be proven. And rightfully so, Acura believed it cracked because of impact that occurred after I owned the car, which I disputed. Anyway, when Harper representatives asked the Acura agent to evaluate the situation, Acura flat refused. They would not even look at the car, and they refused to even consider the warranty. But Shannon got involved and agreed to replace the windshield where Harper bore some of the cost and I bore some of the cost. Really, this was the only impartial and fair solution. Anyway Shannon offered this compromise without my having to ask or complain. I will refer anyone I know to Harper. I will say I am very disappointed in Acura agents (not Harper but Acura). This is truly a case of the multi-billion dollar company screwing the little guy. I had never bought a luxury car before in my life. I was so pleased, and then Acura stuck it to me. Actually Acura stuck it to Harper too. This should have been a warranty claim, but no way would Acura even consider it. They were too busy to even come look. They could not care less and would not pay one dime. That said, thank you so much Shannon Harper. You treated me like you would like to be treated. You went out of you way and paid with your dealership's money to help me out. And kudos to Shane. Don't forget Shane. I was extremely pleased with him as well. More

My experience at Harper Acura has been nothing short of smiles and sunshine thanks to R. Jay Prusik, a service consultant employed there. Service Consultant really doesn't come close to describing R. Jay. smiles and sunshine thanks to R. Jay Prusik, a service consultant employed there. Service Consultant really doesn't come close to describing R. Jay. He is helpful in EVERY department and faucet of Harper Acura as a brand. R. Jay instills the trust I have in Acura from the inside out. He makes me feel secure in my choice to not only service my Acura at Harper, he instigates a desire to continue purchasing cars from Harper Acura. This is no easy feat, I can assure you! There are several aspects that one seeks when completing a business transaction with another; honesty, integrity and follow-up. R. Jay could teach others within the auto industry a thing or two in these categories! When he told me I needed new brakes, tires and a power steering pump, he explained it all in such a way that I would not want to take my car anywhere else for my service/products. The level of sincerity and honesty he embodies when he speaks completely assures you that you're in the most exact perfect place you could be. When I told R. Jay I was considering trading up on my car, he asked the right questions, then proceeded to answer my questions and thoughts, some before I even asked him! His knowledge of the Acura brand will give you a wonderful sense of security, particularly when considering trading what you currently have for another Acura. After my experience with R. Jay, I will DEFINITELY be trading my current Acura for another Acura. He has secured not only an Acura customer for life, a Harper customer for life. Thank you Harper and thank you, R. Jay. More