Harper Acura
Knoxville, TN
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Shane was wonderful very friendly, helpful, and awesome to work with!! I had a bad experience at another dealer and was not expecting my experience to be as wonderful as it was with Shane! I will be sendin to work with!! I had a bad experience at another dealer and was not expecting my experience to be as wonderful as it was with Shane! I will be sending anyone I can to him and Harper Acura! More
Derek Bonzagni answered all questions we had about the RDX - both of us had a chance to drive the car which is nice. Just seemed to us that Derek made the extra effort to be sure we understood all about RDX - both of us had a chance to drive the car which is nice. Just seemed to us that Derek made the extra effort to be sure we understood all about their product and also took us back to the service dept to meet the svc mgr. These are the only sales reps we encountered but if all are like Derek then car shopping wouldn't be such a ordeal ! Jess More
I have a 2003 Acura MDX. When I started I have a 2003 Acura MDX. When I started having problems with the car, a friend referred me to Harper Acura, specifically Kenny Rolen. I continu I have a 2003 Acura MDX. When I started having problems with the car, a friend referred me to Harper Acura, specifically Kenny Rolen. I continue to go to Harper Acura because of Kenny. He is quite knowledgeable and has a sense of calmness that takes away my anxiety. He explains exactly what was wrong with the car and what the mechanics did to fix it. When he does quote an amount, he has been on point. I like dealing with Kenny because he has a great personality and deals with you as if you were his only customer. At times, I want to go back to my previous mechanic because he has a better price, but because of Kenny’s customer service skills and his knowledge, I take my car to Harper Acura. More
I visited Harper Acura to try and purchase a pre owned TL. I've had some credit issues and was up front with these. My budget was also limited as I looked at a car that cost only 12,988$. Shane tried for TL. I've had some credit issues and was up front with these. My budget was also limited as I looked at a car that cost only 12,988$. Shane tried for several hours to get me this car and wasn't able due to its age and miles. I really wish he'd had something that would work for the deal. He even offered to check other lots owned by Harper to try and help me and my situation. I will recommend Shane and Harper to anyone I know or hear of looking for a new or used car. More
My daughter's 2005 Acura TSX started acting crazy with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal phone, and he said it was probably a bad battery or the charging system and we arranged to have the car dropped off at the dealership that evening. The next morning Kenny Rolen, service advisor, and Richard had the car diagnosied as a bad alternator, arranged for a loaner car, when all had already been assigned to customer coming in for service that morning,and found a replacement alternator. The car was repaired, cleaned and washed, and ready to go by 2:00 that afternoon. Cost was very reasonable and a bargin considering all the person service. The Harper Acura Service Department always seams to try do the right thing, from letting worried parents call them on their personal phones, arrange for loaners when all were gone, and repairing cars quickly. They go above and beyond any service department I have ever experienced. Well done to Harper Acura Service Department. It give a parent an extra feeling of security. More
We were looking to evaluate an Acura RDX. We came to Harper because of the many good experiences we had during earlier purchases of our MDX, Acura TL and Legend. Michael Boswell was our salesman this Harper because of the many good experiences we had during earlier purchases of our MDX, Acura TL and Legend. Michael Boswell was our salesman this time. Michael was very helpful and knowledgeable, he made the process quick and simple. We were also pleased with our experience with the Finance Manager, Andy Dean, who was very courteous and helpful. We're very happy with Acura as a brand, our purchase, our salesman and would also recommend Harper dealership. More
It was such a pleasure to work with Marty Lane. I emailed the dealership with an inquiry, and heard back from Marty promptly. We met a few days later. He is low key, no pressure, friendly, and most emailed the dealership with an inquiry, and heard back from Marty promptly. We met a few days later. He is low key, no pressure, friendly, and most of all, it became clear that one of his primary goals was to have a completely satisfied customer. He accomplished this! He stayed in touch with me while my car was being readied for purchase. I can recommend Marty without reservation. Also, I worked with Andy Dean, who was equally helpful and professional. My entire experience with Harper Acura was a delight. More
My sales exerience with Mark and Harper Acura was a very Good. I felt that Mark took the time to get to know me and recommended the best vehicle that fit my needs. We will more than likely visit again for o Good. I felt that Mark took the time to get to know me and recommended the best vehicle that fit my needs. We will more than likely visit again for our next purchase. More
Mark was very helpful with the purchase of my vehicle. he presented without high pressure although was knowledgeable about the product. So far I am happy with my purchase. thank you. he presented without high pressure although was knowledgeable about the product. So far I am happy with my purchase. thank you. More
Shane was great to work with, and we will more than likely visit him again for our next vehicle purchase. The whole process went very smoothly and they were great to work with! likely visit him again for our next vehicle purchase. The whole process went very smoothly and they were great to work with! More