Harper Acura

Great Service!! I've always taken my Acura MDX to Harper Acura for service. Their customer service is extraordinary. The service reception area is clean. I am always I've always taken my Acura MDX to Harper Acura for service. Their customer service is extraordinary. The service reception area is clean. I am always greeted by name and they pride themselves in taking great care of their customers. I will buy another new car at Harper Acura solely due to the service I have received! More

Excellent Experience My wife and I had a great experience buying an MDX this evening. Billy Morton worked with us over the past few days, and he was excellent. I never fel My wife and I had a great experience buying an MDX this evening. Billy Morton worked with us over the past few days, and he was excellent. I never felt pressured, and he was very patient and informative. Tom was excellent as well. It was the best purchase experience I have had. More

Fast Service I took my Acura in for an oil change, Tire rotation and fluid top off. My car was returned to me washed and vacuumed in just over an hour. This is m I took my Acura in for an oil change, Tire rotation and fluid top off. My car was returned to me washed and vacuumed in just over an hour. This is my second Acura and I have always found the service department very helpful. The service manager, Richard Tompa and the other employees I had contact with were all very friendly and helpful. More

Express service I took my Acura TSX in for an oil change. The service was excellent Very professional & fast. Hardly a 40 minute wait. Good coffee too I took my Acura TSX in for an oil change. The service was excellent Very professional & fast. Hardly a 40 minute wait. Good coffee too More

Exceptional service Services on our 2008 Acura MDX were exceptional. They were efficient and on time. They also allowed me to drive a 2015 Acura MDX for a loaner vehicle. Services on our 2008 Acura MDX were exceptional. They were efficient and on time. They also allowed me to drive a 2015 Acura MDX for a loaner vehicle. More

Not Your Typical Harper Customer I would not consider myself your typical Harper customer. I was not planning on buying a vehicle anytime soon when my wife called me Friday evening to I would not consider myself your typical Harper customer. I was not planning on buying a vehicle anytime soon when my wife called me Friday evening to let me know that the transmission was slipping on our 2006 Ford Expedition King Ranch. I was in NC on a business trip. I did a search on Autotrader and found (2) 2013 King Ranch Expeditions in Knoxville. Saturday morning I went to a well respected used car dealership on Parkside Drive to see the King Ranch Expedition they had. I loved the vehicle but they were not willing to work with me on the terms. They would only submit the deal to one credit union and could not get an answer until Monday. I immediately went to Harper Acura to see the 2013 King Ranch that they had. Their vehicle had approx. 10k less miles (still under warranty), they were asking $2k less, offered $1k more on my trade and submitted the deal to multiple lenders to get me a rate that was approx. 1.25% less than quoted at the other dealership. Not to mention they got the deal approved that morning with only$1k down. The other dealership was requiring $3600 down and no answer until Monday. I drove off the lot that morning a happy Harper customer. Mark Cauthen was very helpful throughout the initial process even though this was a used non-Harper vehicle. He then introduced me to Tom Pack the finance manager. Tom worked very hard, as mentioned above, to get the deal financed. That was not an easy task considering it was a Saturday and my current financial situation. Throughout the process Tom was very honest and made me feel like a friend, not just another deal. I am very grateful to Mark and Tom for all that they did to help me. I don't know if I will ever be in a position to buy a new vehicle from Harper but they will definitely be the first place I look when I am in the market for a new or used vehicle. Thanks Harper, you have a great team! More

Truly Exceptional! Great experience! Mark was friendly and helpful. No pressure at all. Very patient through all of my questions. Focused completely on my satisfaction. Great experience! Mark was friendly and helpful. No pressure at all. Very patient through all of my questions. Focused completely on my satisfaction. Highly recommended! More

Acura MDX experience Mark Cauthen is a great salesman,very knowledgeable. The vehicle drives great . The interior is very comfortable. I think it will be great for long t Mark Cauthen is a great salesman,very knowledgeable. The vehicle drives great . The interior is very comfortable. I think it will be great for long trips. More

Excellent service team I bought my 2006 TSX from Harper Acura and have had it serviced there ever since. The team lead by Richard Tompa is fantastic including service manage I bought my 2006 TSX from Harper Acura and have had it serviced there ever since. The team lead by Richard Tompa is fantastic including service manager Ray Panzera who took care of me at my most recent visit. Scheduling is easy, everybody is friendly and knowledgable, and what needs to be done is done right. I will be coming back as long as I own my car, and I highly recommend Harper Acura to all other Acura owners in the Knoxville TN area. More

Great car-buying experience I checked three Acura dealers in TN and Harper was the best. By far. Other dealers played all the annoying old school 'what's it going to take to get I checked three Acura dealers in TN and Harper was the best. By far. Other dealers played all the annoying old school 'what's it going to take to get you in this car?' schtick but Harper, specifically Bill Morton, were professionals and treated me and the transaction with respect. From initial contact to signing the papers and taking deliver, it was a great experience all around. Can't speak for the service department yet, but initial impressions are good. Overall, I recommend Harper Acura and Billy Morton. More