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Harper Acura

Knoxville, TN

Overview
Reviews
Vehicles
5.0
860 Reviews
Call Dealership (865) 691-5551
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9739 Kingston Pike

Knoxville, TN

37922

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Showing 860 reviews

June 24, 2023

Both my purchase and service experiences at Harper Acura have been excellent. Folks are nice, know their jobs, and are extremely customer focused. Definitely a change from my experiences at other dealership More

by nnmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in Service Dept. , Richard Tompa, Jarred Henson
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Jun 26, 2023 -

Harper Acura responded

Thanks for the great review! We're glad to hear that you had such positive experiences with our team at Harper Acura. We pride ourselves on providing excellent customer service. If there's anything else we can assist you with, just let us know. Have a wonderful day!

June 15, 2023

Friendly and knowledgeable staff No pressure to buy a vehicle. Adam and Kody were great! More

by sidneyhaney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Tipton, Kody Thomas
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Jun 16, 2023 -

Harper Acura responded

We are glad to hear that Adam and Kody were great to work with, Sidney! Thank you for choosing Harper Acura.

June 14, 2023

Great customer service! He explained what needed to be done. Also gave an accurate quote. It ended up being a little less than the actual quote. They also take care of th More

by Tnbonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim , Richard Tompa
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Jun 15, 2023 -

Harper Acura responded

We're elated that our team demonstrated our commitment to customer service with thorough communication, and that the price ended up being less than originally quoted! Safe travels, and thanks for choosing Harper Acura!

June 08, 2023

Routine service of my vehicle. Felt confident Before & After. Harper will become my regular service center for my 216 accurate MDX. More

by FDP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Jun 08, 2023 -

Harper Acura responded

We're thrilled to see that you'll be choosing our location as your new regular service center for your 2016 Acura MDX. Thank you for taking the time to review us and we look forward to seeing you in the future.

June 05, 2023

Katie was great! She was very professional and gave me all of the information and help I needed! More

by Makinley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie
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Jun 05, 2023 -

Harper Acura responded

Thank you for the review! We appreciate the kind feedback about Katie and hope to see you again at Harper Acura!

May 23, 2023

A very good experience. In and out quickly and answered all questions I had about my car. More

by ritaowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Ball, Richard Tompa
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May 24, 2023 -

Harper Acura responded

Thank you for the review! We appreciate your support and hope to see you again at Harper Acura!

April 26, 2023

Excellent customer service. Knowledgeable, professional and trained service representatives. Friendly, accommodating support staff. Courtesy loaner vehicles are latest Acura More

by jayf52
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Jim
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Apr 27, 2023 -

Harper Acura responded

Jay, we're thrilled to hear about your excellent experience at Harper Acura. Our support staff always aims to be accommodating and friendly, and we're glad you appreciated the courtesy loaner vehicles we offer. We appreciate your business and look forward to seeing you again! Take care!

April 22, 2023

Great vehicles, service, and staff! Location is convenient. Positive attitude of all concerned is very refeshing. Facility is clean with complimentary water and snacks available. More

by Gracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, Richard Tompa
Report | Print
Apr 24, 2023 -

Harper Acura responded

We're so glad to hear that you enjoyed your experience with Harper Acura, Gracie! We take pride in providing great service and offering a convenient location for our customers. It's wonderful to hear that our staff's positive attitude and our clean facilities made a difference. We hope to see you again down the road!

April 17, 2023

Went in for service without appointment, was given approximate wait and service time, timing was right on during a busy day. Staff professional and wait area was clean with tv and refreshments. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry and Steve, Richard Tompa
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Apr 19, 2023 -

Harper Acura responded

David, we appreciate you taking the time to leave a 5-star review for Harper Acura! We're so glad to hear that our team was able to get the job done. Drive safely, and we hope to see you back again down the road!

April 14, 2023

They are very quick to respond to inquiries and very pleasant to deal with over the phone. We were unable to negotiate an acceptable price on the Acura MDX we were interested in so we never made it to t More

by novopump
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Internet Sales
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