Harper Acura
Knoxville, TN
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We have an old Acura vehicle and I’ve been going for service to this location for years now and I have never been disappointed with the service staff. My service consultant was Patrick. I had the usual service to this location for years now and I have never been disappointed with the service staff. My service consultant was Patrick. I had the usual oil change, but also he listened to me on the other problems I’ve been experiencing with the vehicle. What’s nice is he updates you on the work being done through text. Before driving out my vehicle, he sat down with me and explained/summarized the work done. He also gave me an estimate of repairs needed if I decide to do it. Just very helpful to know budget wise. He was professional, respectful, and nice. Great Customer service and staff, and they are all friendly. More
Good service appointment. Steve Matz was very professional with his attending to my service appointment. We started on time and the paperwork went very smoothly. I was in and g Steve Matz was very professional with his attending to my service appointment. We started on time and the paperwork went very smoothly. I was in and gone in the loner in less than ten minutes. Mr. Matz kept me informed of progress and the work was done quickly and efficiently. He informed me about the work done and the ending went as well as the beginning. Keep up the good work, Harper. More
Outstanding Service Department I bought my first Acura because I liked the way it looked. After 14 years of service at Harper Acura and loving my 1997 TL, I bought my 2010 Acura at I bought my first Acura because I liked the way it looked. After 14 years of service at Harper Acura and loving my 1997 TL, I bought my 2010 Acura at Harper because of the Outstanding Service Department. I couldn't look at another make of car because I didn't want to leave Harper Service. More
Incredible customer service and very accommodating! They set me up with a loaner car so I did t have to stay and I could go take care of sick kids at home. Very impressed! set me up with a loaner car so I did t have to stay and I could go take care of sick kids at home. Very impressed! More
Awesome service with every visit! Steve, the Service Manager is so very helpful. They can always be trusted to be honest and fair. Excellent workmanship. Manager is so very helpful. They can always be trusted to be honest and fair. Excellent workmanship. More
I was in the market for a spare car to leave at my condo I was in the market for a spare car to leave at my condo - after a short conversation with my salesman Daniel Perkins he took me to a car that turne I was in the market for a spare car to leave at my condo - after a short conversation with my salesman Daniel Perkins he took me to a car that turned out to be exactly what I needed. I will be doing business with Daniel again and will be recommending him to my friends and coworkers. More
The service department are SUPER! I had bought my Acura at another dealership and had never been to this location. I will be returning in the future for all services I may need. My experience there was pl at another dealership and had never been to this location. I will be returning in the future for all services I may need. My experience there was pleasing from the moment I arrived until I left. Great customer service, kept me informed. More
Fantastic Service The parts and service department both were great! They were all very professional and very knowledgeable. I was very surprised that they serviced ot The parts and service department both were great! They were all very professional and very knowledgeable. I was very surprised that they serviced other vehicles other than Acura but I am very glad to find that out. They made me feel very confident that I was getting the very best, top notch service. Using their services from now on. More
THE BEST!! It's always a pleasure to take my vehicle for service at Harper Acura --almost as good as a shopping trip. The employees are friendly, courteous and It's always a pleasure to take my vehicle for service at Harper Acura --almost as good as a shopping trip. The employees are friendly, courteous and knowledgeable and the technicians are great. As a widow who travels alone a lot, I feel comfortable and safe in my Acura RDX. More
Great service, great people. Just took my new 2020 Acura in for its first oil change. Guess what, no charge. Part of the benefits of buying from Harper Acura. in for its first oil change. Guess what, no charge. Part of the benefits of buying from Harper Acura. More