Harper Acura

I will never go anywhere else! From the moment I met the salesman to the last visit I made for service, this team has treated me like the owner! There is no one better than Harper A From the moment I met the salesman to the last visit I made for service, this team has treated me like the owner! There is no one better than Harper Acura! Nobody can come close! More

Fantastic sales department but I had an awful experience with a pre purchase repair. I purchased a certified pre owned vehicle that desperately needed rear rotors and the dealership would not replace them. with a pre purchase repair. I purchased a certified pre owned vehicle that desperately needed rear rotors and the dealership would not replace them. I had to pay to have them resurfaced. I traded in two vehicles both with less than 20k miles on them. The profit they made off of my trade ins with the profit they made off of my purchase, replacing clearly bad rotors should have been a no brainer. Not to mention that the vehicle should have never passed their inspection as certified pre owned. I love the vehicle, and my salesman Daniel Perkins was outstanding to say the least. The entire purchasing process from start to finish was one of the easiest, most satisfying car buying experiences I have ever had. I just can not overlook the dealerships refusal to deal with the rear brakes issue. Their answer was to give me employee pricing on the service rates to have them turned, but it should have never even come to that. I can’t blame sales, or service for that matter. It was just a failure on the dealerships part to make it right. I wasn’t asking to have the brakes replaced just because I wanted them to be. You could see the physical damage to the rotors from 5ft away in the parking lot. I just don’t understand how that was deemed as acceptable. Please understand that this is my personal experience buying a used car from them and should in no way shape or form reflect the quality of their new vehicles, purchase process or servicing of them. More

Excellent service...Incredible people who treat their customers like gold!!! I will always take my car to Harper Acura for repairs, oil changes, tire purchases etc... customers like gold!!! I will always take my car to Harper Acura for repairs, oil changes, tire purchases etc... More

Excellent service from beginning to end. Even with a pandemic I made a phone call, told them what I wanted, sent me all documents email, next day they had everything ready when I arrived. Every person w pandemic I made a phone call, told them what I wanted, sent me all documents email, next day they had everything ready when I arrived. Every person was amazing. Very friendly. The communication didn’t stop when I left, received several emails, calls and texts to follow up. We will certainly be making future purchases here. Kim Gilliam Norton, VA More

Great service Harper Acura always delivers top notch service. They take care of all my needs and do it at affordable prices. I Have been a customer with them f Harper Acura always delivers top notch service. They take care of all my needs and do it at affordable prices. I Have been a customer with them for 16 years and they have always done great work. This is a company that knows how to provide great service from the top down. Owners, Managers and front line employees provide great service. More

Service The service department at Harper Acura is great. My car is always clean when returned. Most of the time I use a loaner car but even when I don't the The service department at Harper Acura is great. My car is always clean when returned. Most of the time I use a loaner car but even when I don't the wait area is comfortable and clean. More

The customer service at Harper Acura is top notch. Needed a new tire it had to be ordered so I was given a loaner didnt miss a beat. Great service Acura ! Great service Patrick! a new tire it had to be ordered so I was given a loaner didnt miss a beat. Great service Acura ! Great service Patrick! More

The level of service I’ve received here for the last 20 years has been so consistently excellent that I would drive across the state to bring my Acura to Harpers. And that I do! years has been so consistently excellent that I would drive across the state to bring my Acura to Harpers. And that I do! More

Second purchase from Harper Acura. Both times treated so well. First class dealership. Highly recommended. During the challenges of today they have obviously taken additional measures to make their customer well. First class dealership. Highly recommended. During the challenges of today they have obviously taken additional measures to make their customers feel safe. More

Great cars wonderful service. Before Harper Acura, I would dread having to take my car in, now I enjoy it. You are working with friends. With other dealers something might be a problem, it cannot duplic would dread having to take my car in, now I enjoy it. You are working with friends. With other dealers something might be a problem, it cannot duplicate problem. At Harper Acura it is always "no problem Doc, we will take care of it". Their service is so outstanding that over the years I have purchased 10 cars from them. I think that says it all. Mark More