Harper Acura
Knoxville, TN
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It was my first experience with Harper as we have a 2016 MDX. Took it there for service and Mr. Arles Stinnett, service advisor, was top notch. He explained every portion of the fix, no surprises, and wa MDX. Took it there for service and Mr. Arles Stinnett, service advisor, was top notch. He explained every portion of the fix, no surprises, and was very professional about the entire ordeal. I gained a huge sense of confidence from them when I will need future servicing at this dealership. Will not hesitate to use them again! More
Epitomje of first class We have used Harper for almost 15 years for both sales and service, and they have never let us down. Just bought my 5th MDX from Harper. I continu We have used Harper for almost 15 years for both sales and service, and they have never let us down. Just bought my 5th MDX from Harper. I continue to return to Harper because they have an incredible friendly but professional sales force - but perhaps more importantly - the best of the best for service. The sales rep Ricky was able to explain all of the the differences between my old model and new, and offered me continued support for the duration of my ownership The service group led my Richard Tompa had the car detailed and immaculate. the car looked like it was in the showroom. Steve, Arles, and the other service reps are accurate in cost and time - saving me time in the long run. I will continue to return to Harper. More
My preferred dealership for the past 5 years. First class all the way around. Highly recommended. Staff very professional and helpful. Keep up the good work. all the way around. Highly recommended. Staff very professional and helpful. Keep up the good work. More
great buying experience A great company, a great team, and a fantastic automobile. The guys working in the garage were so courteous, and we were not even interfacing with th A great company, a great team, and a fantastic automobile. The guys working in the garage were so courteous, and we were not even interfacing with them. All staff were helpful. More
Acura Accessory installation Service was Excellent , Mr. Arles Stinnett was Outstanding to work with, and Mark Cauthen takes care of customers after the sale. No other words a Service was Excellent , Mr. Arles Stinnett was Outstanding to work with, and Mark Cauthen takes care of customers after the sale. No other words are needed. More
Not to pleased with this appointment. They said a couple hours it took all day! Very dirty loaner car. Friendly staff though. Had service done before not this bad hours it took all day! Very dirty loaner car. Friendly staff though. Had service done before not this bad More
Oil change and minor maintenance This was the first time I had a little difficulty with communicating with the service department. I had a new guy as my service rep and he did not kno This was the first time I had a little difficulty with communicating with the service department. I had a new guy as my service rep and he did not know me or my car as well as my usual pros Arless and Steve. Missed those guys! More
The service department and employees very professional, quick to get the work done and made sure I was comfortable while waiting. Service Excellent as usual! quick to get the work done and made sure I was comfortable while waiting. Service Excellent as usual! More