Hanlees Hilltop Nissan
Richmond, CA
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210 Reviews of Hanlees Hilltop Nissan
The manager was very helpful and very knowledgeable. She has great customer service skills. She made everything very clear and was a pleasure to work with. She made it a positive experience. She has great customer service skills. She made everything very clear and was a pleasure to work with. She made it a positive experience. More
It was for two recalls and it took less time than expected! The waiting room was comfortable! I did see more episodes of Cold case murders than expected on their tv! expected! The waiting room was comfortable! I did see more episodes of Cold case murders than expected on their tv! More
Customer service could be better. Communicate on going issues instead of sending vehicle/customer home without work being completed. Contacting for pickup especially, I had to reach o Communicate on going issues instead of sending vehicle/customer home without work being completed. Contacting for pickup especially, I had to reach out few times to figure out how long or if my car was ready. To the point I had to make a way up there (knowing service department close earlier then inside), to find my vehicle just sitting waiting to be picked up. More
On one visit they accidentally disconnected one tire pressure gauge. It took another visit and four hours of waiting for them to fix it (two hours to confirm that it was disconnected and two hours to fi pressure gauge. It took another visit and four hours of waiting for them to fix it (two hours to confirm that it was disconnected and two hours to finish the work) More