Hanlees Hilltop Hyundai
Richmond, CA
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My excellent experience started before I even walked into the dealership. I had a conversation with Karen and she was extremely responsive which led me to choose to visit the dealership. I had a conversation with Karen and she was extremely responsive which led me to choose to visit More
I don’t know any other dealer but this time the keep my appointment right on time the front desk person it was very kind and very knowledgeable of the work the my car need it and answer Al the question re appointment right on time the front desk person it was very kind and very knowledgeable of the work the my car need it and answer Al the question really well thank More
Randy provided excellent service. He was attentive and patient answering all my questions. And he even called me later in the evening to make sure I got home with no problems. He was attentive and patient answering all my questions. And he even called me later in the evening to make sure I got home with no problems. More
I was EXTREMELY IMPRESSED with the receptionist/service assistant. I forgot her name. She is an asset beyond measure. I arrived very early for my appointment, but she welcomed me inside, made coffee, had assistant. I forgot her name. She is an asset beyond measure. I arrived very early for my appointment, but she welcomed me inside, made coffee, had the morning news on the TV and all went perfect from there. My car was complete in a timely fashion. I just have one comment. In previous dealerships (different type of car) they was the car before returning it. Is this not your policy? More
The young tall man who met me to take my Hyundai Elantra Hybrid and perform maintenance was very friendly and courteous. I have met him before. When the car was returned to me, the people in the office coul Hybrid and perform maintenance was very friendly and courteous. I have met him before. When the car was returned to me, the people in the office could have explained more about what kind of work was performed and what was not performed. More
Everyone from the salesman to the finance manager were very helpful. They went out of their way to get us the best financing possible. The salesman was friendly and very knowledgeable! Would definitively very helpful. They went out of their way to get us the best financing possible. The salesman was friendly and very knowledgeable! Would definitively recommend this dealership. More
I just bought my fourth car from Randy Hall (so pretty obvious I hold him in high regard). Nick in finance was also great as was Sheila in Service. Thanks for such a positive experience. obvious I hold him in high regard). Nick in finance was also great as was Sheila in Service. Thanks for such a positive experience. More
Technician was very helpful but I had to ask multiple questions to get help and had to ask to speak direct to technician. Technician was diligent in helping me find a temporary solution. Service dept ass questions to get help and had to ask to speak direct to technician. Technician was diligent in helping me find a temporary solution. Service dept assistant was much less helpful just kept telling me I'd have to wait, bring my car back, will call you later, not solution oriented at all. More
Wonderful experience. Both were knowledgeable, patient, and were helpful in every way. Can't say enough good things about them. Both were knowledgeable, patient, and were helpful in every way. Can't say enough good things about them. More