Hanlees Hilltop Hyundai
Richmond, CA
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Excellent Experience I didn't have to travel far to find the Elantra Sport in the color and content desired, and there were several colors to choose from, so I was able to I didn't have to travel far to find the Elantra Sport in the color and content desired, and there were several colors to choose from, so I was able to do a informed color choice. Great job Hanlees Hilltop Hyundai. More
Good dealer She was awesome and very nice. She tried her hardest to get a us a good deal and didn't make me feel pressured it just kind of all fell in place. I wa She was awesome and very nice. She tried her hardest to get a us a good deal and didn't make me feel pressured it just kind of all fell in place. I was happy to get a car from her. More
EXTENDED WARRANTY AND PRE-PAID MAINTENANCE SALESPERSON, DEAN KIM, WAS KNOWLEDGEABLE, FRIENDLY AND COURTEOUS. THE FINANCE DEPARTMENT PUT AN EXTENDED WARRANTY AND PRE-PAID MAINTENANCE INTO THE SALESPERSON, DEAN KIM, WAS KNOWLEDGEABLE, FRIENDLY AND COURTEOUS. THE FINANCE DEPARTMENT PUT AN EXTENDED WARRANTY AND PRE-PAID MAINTENANCE INTO THE CONTRACT WITHOUT MY KNOWLEDGE. I WAS NOT ASKED IF I WANTED AN EXTENDED WARRANTY AND PRE-PAID MAINTENANCE. IT WAS WRITTEN INTO THE DEAL WITHOUT MY KNOWLEDGE. I DID NOT KNOW THOSE (2) ITEMS WERE IN THE DEAL UNTIL THE SALES CONTRACT WAS GONE OVER WITH ME BY JOEL OF THE FINANCE DEPARTMENT. I SAID WITH HYUNDAI'S EXCELLENT WARRANTY, I DO NOT NEED AN EXTENDED WARRANTY. I WAS TOLD BY JOEL THAT THE LENDER INSISTED IT BE PART OF THE DEAL. THE NEXT DAY. I SPOKE WITH THE LENDER AND WAS ADVISED THAT THEY DID NOT REQUIRE AN EXTENDED WARRANTY. WHEN THE DEAL WAS APPROVED, I WAS TOLD THE INTEREST RATE WOULD BE 3.49%. THE DEAL I SIGNED HAD A 4.99% INTEREST RATE AND A 96 MONTH TERM TO ACCOMMODATE THE ADDED ITEMS WHICH CAME TO OVER $5000. I WENT TO THE DEALERSHIP AND DEMANDED THOSE ITEMS BE TAKEN OUT AND A LOWER PERCENTAGE RATE. THE TERM WAS REDUCED TO 84 MONTHS AND THE INTEREST RATE ON THE NEW DEAL WAS 3.79%. I WAS ANGRY BECAUSE I FELT THEY SHOULD HAVE ASKED IF I WANTED AN EXTENDED WARRANTY AND PRE-PAID MAINTENANCE BEFORE PUTTING IT INTO THE SALES CONTRACT. I WAS ALSO QUITE UPSET THAT I WAS LIED TO BY BEING TOLD THAT THE EXTENDED WARRANTY WAS REQUIRED BY THE LENDER. More
Purchase od 2017 Sonata Limited 2.0T See previous comments. Mr. Randy Hall is great to work with. He is always professional, knowledgeable and very friendly and approachable. Mr. Randy See previous comments. Mr. Randy Hall is great to work with. He is always professional, knowledgeable and very friendly and approachable. Mr. Randy Hall expertise regarding the Hyundai line is remarkable. More
The sales department rock!!! Roberto sold me the car in less than 30 minutes, one of my expectations is to make the deal within 30 minutes and he did it in less than 30 Roberto sold me the car in less than 30 minutes, one of my expectations is to make the deal within 30 minutes and he did it in less than 30 More
Karen, the right salesperson. Karen is an asset for the dealership, an excellent salesperson, kind, smart and caring. She senses the needs and expectations of the potential custom Karen is an asset for the dealership, an excellent salesperson, kind, smart and caring. She senses the needs and expectations of the potential customer, is not pushy - just the just approach. More
Professional service on all levels but ask for Mark Ask for Mark Manalili for help when choosing your car and negotiating a fair price. He is great! I used a number of internet web sites when looking an Ask for Mark Manalili for help when choosing your car and negotiating a fair price. He is great! I used a number of internet web sites when looking and Mark was responsive to my specific needs. My preferences for color etc... were listed and when the car was off loaded from the truck he alerted me the same day. I am deeply grateful for his attention to my requests as well as promptness in alerting me to this opportunity. Once I saw and drove the vehicle he made the sales transaction effortless. I couldn't have been happier with my interaction with him and all the people at Hanlees Auto. More
Simply Amazing! The whole experience was amazing from start to finish. Im always on the go with work and my childrens sports, which leaves me with limited time to do The whole experience was amazing from start to finish. Im always on the go with work and my childrens sports, which leaves me with limited time to do other things (car buying included, lol)...everyone was conscience and respectful of my time throughout the whole process. Being in sales myself and its very important to me, not to sell people something that isn't right for them. I pride myself in educating them on their potential purchase and help them make the best desicion for them...your employees made me feel the same way. I really appreciate every one of ur employees at Hanless Hilltop Hyundai! More
Beware of finance guy Everything went great until I met the finance guy. He was trying to lure me into buying extended warranty which he didn't go into detail about it but Everything went great until I met the finance guy. He was trying to lure me into buying extended warranty which he didn't go into detail about it but then I caught him lying. More
Good service Friendly and Apt services was provided and actually sat down to negotiate a good deal, took a little long but everything was worth the wait. Good serv Friendly and Apt services was provided and actually sat down to negotiate a good deal, took a little long but everything was worth the wait. Good service overall More