Hanlees Hilltop Hyundai

I dealt with Joe'l Arances, who initially impressed me as a friendly, straightforward, individual, but who ended up lying to me and refusing to provide the promised customer service required to set up the Bl a friendly, straightforward, individual, but who ended up lying to me and refusing to provide the promised customer service required to set up the BlueLink security system for my newly leased 2022 Hyundai Tucson. In the course of inquiring about the car prior to leasing it, I asked Joe'l straightforwardly if there would be any other fees involved, in addition to the residual value of the car, if I were to purchase it at the end of the lease. He told me unequivocally, "absolutely none" -- and repeated it twice. Two hours later, as the finance manager finally got around to the end of the sales process -- producing the contract for my signature -- the contract stated there would be a $400 fee if the vehicle was purchased at the end of the lease (in addition to the residual value). When I pointed out to Joe'l that he had told me there would be no such fee, he said, "Oh, well that is a standard fee. If you don't want to purchase the car, that's OK." So the answer at this dealership, to being held to their quotes, is to tell you that you don't need to purchase the vehicle if you don't want to. Then, after leasing the car, Joe'l told me he would email me a password to set up the BlueLink security system for the car, which, if it were to be stolen, would allow me, as the owner, to turn off the car and lock the doors, remotely from my smartphone. I did not receive such an email from Joe'l, and despite multiple phone calls to him and his associate, Karen, two days after purchase, I have still not received the appropriate password. Joe'l had promised to send me the email again upon one of those calls, but did not; Karen gave me a phone number to call, which took me to a recorded sales presentation for health insurance, and then gave me a message from Joe'l that the password was '1-2-3-4.' Once I went to the BlueLink site, that password did not even have the required number of digits that were required. So truthfulness in sales presentation: Zero; Post sales promises and support: Zero. Oh, did I mention that on my last call to Joe'l, when he said he didn't have time to talk to me then, I asked him to connect me to the sales manager and he hung up on me, then blocked calls from my number. FINANCE MGR, ROGER RUVALCABA He presented me with an online contract to sign, which stated in part that I could ask for a hard copy before signing -- which I did, as the contract was long, and the hard copy was easier to read. As it turned out, the figures on the digital online copy and those on the hard, paper copy, were different. When I asked him about that discrepancy, he said it was two different programs, and was "out of his control." The category was "Estimated fees and taxes, on the hard copy, the amount was $3504.66, and on the computerized copy, the amount was $4208.94. I asked the finance manager what those fees were for, and he said he didn't know. I also pointed out to him that the digital contract had 28 paragraphs, but the hard copy only 18. Again he said he didn't know why. I discovered that the additional paragraphs were on the back of the hard copy. I, as a first-time customer, figured that out; He, as the FINANCE MANAGER, did not have a clue? Today, two days later, reviewing the contract, I see that before he put it in the envelope, the finance manager drew a line through the paragraph on "How Your Monthly Payment is Determined," and marked it 'VOID.' -- This, without discussion with, nor presentation to, me, prior to giving me the envelope with the contract in it. Unscrupulous, to say the least! More

Excellent experience I dealt with Jan James while I was searching for a 2019 Sonata limited. Jan was informative, patient and very pleasant as he responded to my myriad o I dealt with Jan James while I was searching for a 2019 Sonata limited. Jan was informative, patient and very pleasant as he responded to my myriad of questions. I ultimately did not purchase a vehicle from him as Hilltop's stock didn't include the specific vehicle I desired. I would recommend Jan and Hilltop to anyone looking for a Hyundai and will definitely revisit the next time I am in the market for a car Craig White More

Nice place to buy from These days when everything costs too much, we were able to find a car that meets our needs in a color we like with all the new hi-tech features that w These days when everything costs too much, we were able to find a car that meets our needs in a color we like with all the new hi-tech features that we hope will make us a little safer, and the dealer was able to get us a fair price for the Hyundai Santa Fe Sport Ultimate 2.0T More

Low pressure sales The car purchasing process went well and I got a car that I am happy to drive. I did not like that the car that was in the ad that brought me out of m The car purchasing process went well and I got a car that I am happy to drive. I did not like that the car that was in the ad that brought me out of my normal area had a large dent and it was not shown in ad. I ended spending about 7,000$ more than I wanted to. More

Purchase of a new 2018 Hyundai Santa Fe Sport 2.0T I am 100% satisfied with the entire process. I love my new car and everybody involved did a great job. I look forward to continuing my relationship I am 100% satisfied with the entire process. I love my new car and everybody involved did a great job. I look forward to continuing my relationship with this dealer for maintenance etc... Randy Hall couldn’t have guided us through this process any better. More

Hanlees auto group Great dealership to buy a new vehicle. Randy hall is a great salesman. Good prices and good vehicles. The entire time in and out was in less than 2 ho Great dealership to buy a new vehicle. Randy hall is a great salesman. Good prices and good vehicles. The entire time in and out was in less than 2 hours. More

Awesome The service was great !!! The staff worked hard to get me a great deal that I could be pleased with. They made the process so easy. Thank You The service was great !!! The staff worked hard to get me a great deal that I could be pleased with. They made the process so easy. Thank You More

Great service!! Enjoyed working with Karen Lee. Shes very professional. The whole staff was super nice. Liked their inventory. I would definitely recommend this dea Enjoyed working with Karen Lee. Shes very professional. The whole staff was super nice. Liked their inventory. I would definitely recommend this dealership to friends. More

Good job.caren n sam Keep up good work.Care n Sam Appreciate the way they welcome us n show us.everythi g Thanks. For explaining all the procedures to us. Keep up good work.Care n Sam Appreciate the way they welcome us n show us.everythi g Thanks. For explaining all the procedures to us. More

New Car Purchase I went to Hanlees Hilltop Hyundai to refinance a old vehicle. I walked out the same day with a brand new 2017 Hyundai Elantra Limited. The sales peopl I went to Hanlees Hilltop Hyundai to refinance a old vehicle. I walked out the same day with a brand new 2017 Hyundai Elantra Limited. The sales people and finance officers were so helpful to me. I love Hanlees Hilltop Hyundai!! I recommend Hanlees to anyone!!! More