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Hanlees Hilltop Hyundai
Richmond, CA
606 Reviews
Hanlees Hilltop Hyundai strives as a dealership that stresses the importance of customer service, dedication, hard work, and most importantly, family. We are proud to serve Richmond, Oakland, Berkeley, Albany, Pinole, Martinez, Crockett, and surrounding areas as your local Hyundai dealer! We always have the newest Hyundai models in stock, available for you online or in our showroom. Be sure to check out our new specials to save on a new Hyundai! If you're in the market for a used car, we have a wide range of used inventory including used cars under $15k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 606 reviews
Verified Customer
June 08, 2023
Thank you. Hanlees service department staff was efficient and professional. The estimated time given was spot on. I am appreciative. Thank you, again. Hanlees service department staff was efficient and professional. The estimated time given was spot on. I am appreciative. Thank you, again. More
by solidus45
Employees Worked With
Sorry I didn’t catch his name.
June 07, 2023
They are friendly and helpful. I was updated by phone when a needed part was delayed, and they graciously put my vehicle through a car wash before pickup since they had had it for I was updated by phone when a needed part was delayed, and they graciously put my vehicle through a car wash before pickup since they had had it for several weeks waiting on the part. More
by Sue and Larry
Employees Worked With
Audrey Ryan
June 02, 2023
Horrible service, whenever you have a problem with coverage they don’t want to help. They say the car is all fine but in reality the car is having horrible mechanical problems and they don’t want to f coverage they don’t want to help. They say the car is all fine but in reality the car is having horrible mechanical problems and they don’t want to fix it. I’ve given them horrible reviews, and I know they’re not gonna listen because they have horrible reviews over all and they never change their service. I’m NEVER returning to this dealership and I will be speaking to corporate.I will never own or buy a Hyundai ever again. My experience was ruined. More
by Manuel Davila
Employees Worked With
Luke title avaiser
June 02, 2023
The initial time I went in, their system was down. They had no backup plan to assist customers, as a result we were told to wait. Customers were informed it happens quite often and it could take hours They had no backup plan to assist customers, as a result we were told to wait. Customers were informed it happens quite often and it could take hours. To not have a continuity plan for an IT downtime in 2023 is unheard of and produces a bad experience for the customer. Once the system was finally up and operational, I was informed the recall parts for my vehicle will take weeks to come in. Weeks later, once the parts was in, I was then informed it would take a day to complete. However, reprogramming was delayed, thus taking another week. Lastly, I did not receive a call when my car was ready. I only found out when I called to get an update on the status of my vehicle. Unfortunately, the customer service received in general was really bad and unacceptable. More
by M
Employees Worked With
Lou was great with trying to work with Genesis Tech on their delay.
