Hanlees Hilltop Hyundai

1. It was rekeyed with 2 keys…one for the door and one for the ignition… this is absolutely unacceptable and needs to be remedied. 2. I brought in both key fobs, and had a very specific conversation abou for the ignition… this is absolutely unacceptable and needs to be remedied. 2. I brought in both key fobs, and had a very specific conversation about one of them not working. When I went to pick up the car, I was told “it’s working lightly”. When I went to my car and tried to use the fob, it did not work at all. I returned to the service department and told them. and the service person told me he didn’t know and someone should have told him.. This is after having a lengthy conversation about this, weeks before and specifically bringing my fobs to him. He had us wait another 20 minutes while they try to manually reprogram one of the fobs. It didn’t work and he told me I would need a new fob. Again, we had a lengthy conversation about this weeks ago and I said I understood and would get the new fob if I need one. This should’ve all been handled before I got there. It was too late to get the new fob then and I wasn’t even offered to purchase a new fob at the time. Absolutely no information was given to me about getting a new phone. 3. It took over a month.to get my car repaired. More

Very friendly and knowledgeable staff. Kept me updated and treated me with respect. I'll be back Kept me updated and treated me with respect. I'll be back More

Excellent dealer. Joel was extremely helpful. Clearly explained everything. Easy to talk to. I got what I wanted. Joel was extremely helpful. Clearly explained everything. Easy to talk to. I got what I wanted. More

Awesome, I was helped and the customer service was amazing. No complaints or arguments when purchasing my vehicle amazing. No complaints or arguments when purchasing my vehicle More

Great customer service the workers are all so friendly and polite the price was reasonable and I am so happy with my car I recommend this dealership to my friends and family thank you. and polite the price was reasonable and I am so happy with my car I recommend this dealership to my friends and family thank you. More

Good service, really liked working with Joe’l. Understood my needs and was very helpful in answering questions. Understood my needs and was very helpful in answering questions. More

Great service. Only downside it getting in contact with anyone on the phone. I waited forever and kept getting sent back to the operator because no one would answer Only downside it getting in contact with anyone on the phone. I waited forever and kept getting sent back to the operator because no one would answer. Also, I left a phone message and no one called me back. More

Quick and helpful service! Provided good customer service and helpful answers to questions. Only issue was I made an appt online and in their system, it was not confirmed, desp Provided good customer service and helpful answers to questions. Only issue was I made an appt online and in their system, it was not confirmed, despite me receiving multiple confirmations via text. More

Could not fix the cruise control or update the software or check the air conditioning. Insisted that I make another appointment. or check the air conditioning. Insisted that I make another appointment. More

The necessary work was done promptly. my only complaint is that the service department didn’t always return calls when I left a message. my only complaint is that the service department didn’t always return calls when I left a message. More