Hanlees Hilltop Hyundai

Dealt with 1 salesperson via email/text. Made appointment, he didn’t show. Dealt with another salesperson who completed the transaction. Received vehicle not 100% cleaned. Tire pressures Made appointment, he didn’t show. Dealt with another salesperson who completed the transaction. Received vehicle not 100% cleaned. Tire pressures weren’t checked. Stickers left on wheel and misc other areas. Truly not a good experience. More

Your accountant, service department and ordering parts needs more improvement. Sales is Very Good. Bye needs more improvement. Sales is Very Good. Bye More

This place is horribly understaffed. The overworked representatives do their best to put out the 50 thousand fires around them but the service quality suffers greatly. I was not called t The overworked representatives do their best to put out the 50 thousand fires around them but the service quality suffers greatly. I was not called to be notified that my car wasn’t ready, even though they had promised it would be done the day before i visited. Also, service hours are inconvenient for 9-5 working people. More

Awesome service everything went smoothly and had no issues. Everyone was friendly and very helpful issues. Everyone was friendly and very helpful More

The service area for Genesis service was extremely small and crowded. I was expecting something more like the Lexus service accommodations. There was a general Hyundai service area. However, the service sta and crowded. I was expecting something more like the Lexus service accommodations. There was a general Hyundai service area. However, the service staff was excellent and very professional. More

I had a great customer service experience! Lou and the other staff I interacted with were all very friendly and professional. They were very busy, but my car was ready to go quickly. Thank y Lou and the other staff I interacted with were all very friendly and professional. They were very busy, but my car was ready to go quickly. Thank you! More

Front desk staff very friendly and efficient and remembered my name. However I had called as soon as I received the recall notice and left a message 3 times with no response at all. While in the wai remembered my name. However I had called as soon as I received the recall notice and left a message 3 times with no response at all. While in the waiting room several people voiced the same concern as we all overheard a call on speaker at the desk. The worst thing an organization can do is ignore their customers. You MUST return calls! And having customer calls on speaker phone is extremely unprofessional and violates your customer’s privacy. It also takes away from the great job your personnel are doing. More

Guy was very nice and accommodated me as there was no record of my appointment despite a confirmation email. record of my appointment despite a confirmation email. More

Compared to the other Hyundai dealerships this one needs upgrading. It’s not up to par what you expect especially from the combination Genesis Hyundai dealership. upgrading. It’s not up to par what you expect especially from the combination Genesis Hyundai dealership. More

Good job on time people where nice they let us know what they going to do everything was on time they going to do everything was on time More