Hanlees Hilltop Hyundai

I really appreciated Angela, she was friendly and got me in same day! The young tech that helped me set proper expectations around timing. Came back at the advised time and the car was ready, what more coul in same day! The young tech that helped me set proper expectations around timing. Came back at the advised time and the car was ready, what more could you ask for. More

Very nice service. And thank you very much for staff. Also I wanna say thank you very for mechanical support And thank you very much for staff. Also I wanna say thank you very for mechanical support More

Service was good, but to get an appointment it’s a hassle . 3 to 4 weeks ahead. . 3 to 4 weeks ahead. More

They don't return phone calls. I think they forgot to order the part my car needed. They said they would call back and never did. They finally got the part but the installation too I think they forgot to order the part my car needed. They said they would call back and never did. They finally got the part but the installation took longer than they said when I arrived. More

Lu took good car of me! ! I appreciate the Service and effort. He took time and got my Car fixed free from charge!! He truly cares about customers and displayed great custome ! I appreciate the Service and effort. He took time and got my Car fixed free from charge!! He truly cares about customers and displayed great customer service through the entire process!! 💯 More

I can’t say it enough how much I love the experience at hilltop Hyundai. Every time I come in 80 days enjoyable moment, knowing that my car is going to get the best service as well as they have the best st hilltop Hyundai. Every time I come in 80 days enjoyable moment, knowing that my car is going to get the best service as well as they have the best staff possible. It is a true testament to management to also see the same similar faces every time you walk in and get greeted for service. Thank you hilltop and I for always making my experience special. More

The service in the service department poor. There's a long wait to check in and drop off your car. And the waiting area is unattractive & uncomfortable. And I was overcharged $67 for service There's a long wait to check in and drop off your car. And the waiting area is unattractive & uncomfortable. And I was overcharged $67 for services not received. It took over 30 minutes to get a refund & I had to drive to Richmond to get our money back. This was after a lengthy phone call with the "advisor" Lew. Very shoddy business practices! More

I made an online appointment and indicated that I would be waiting for what seemed to be a simple software update. When I arrived I was told the update could take 5 hours. The work did not start until I be waiting for what seemed to be a simple software update. When I arrived I was told the update could take 5 hours. The work did not start until I had been there 2 hours, and took about 3 hours. It would have been nice if I was warned how long the process would take before I drove to the shop, especially since I had already said I would wait for the service to be done. More

Quick. had to drive to dealership. They wouldn't pickup car from my house as promised by Genesis had to drive to dealership. They wouldn't pickup car from my house as promised by Genesis More

Service staff was very respectful & kept me up to date while my vehicle was getting serviced. while my vehicle was getting serviced. More