Hanlees Hilltop Hyundai

We drove from Marin for an appointment to fix a recall issue. But they couldn’t do the “repair” because a “computer was down.” Perhaps this is a one-off problem. If so, no big deal but we wouldn’t have issue. But they couldn’t do the “repair” because a “computer was down.” Perhaps this is a one-off problem. If so, no big deal but we wouldn’t have driven to the appointment had we known.Because we were going to be there anyway and we had received a post card saying the car needed servicing, we asked that they do that work whatever that turned out to be. Our monthly Blue Link email said everything was fine so it was confusing. Turned out to be a tire rotation that probably wasn’t needed because we only had 7000 miles on the car. More

If you are looking for professionalism and people who love and care for their clients. This is the right place. They did everything possible to find the right car for me. love and care for their clients. This is the right place. They did everything possible to find the right car for me. More

Had appointment, waited 45 minutes to be checked in, only 2 people ahead of me. 2 people ahead of me. More

Overbooking: Took an hour and a half to process me for a 10:00 AM appointment for a repair that would take an additional 2 hours but actually took 3 (appeared that someone took a break without arranging a r 10:00 AM appointment for a repair that would take an additional 2 hours but actually took 3 (appeared that someone took a break without arranging a replacement during her absence), however, my rep seemed to cut me a break on the labor cost, since it was a short repair. He even offered me a big break if I replace both headlamps, but it would still cost me upwards of $600. On the other hand, I don't think I'll be buying a car from this dealership again, since I had no idea that one headlamp would cost me upwards of $375 just for the part?!? I would prefer to trade in elsewhere, where the dealership values the customer enough to give them fair warning. More

This is my third hyundai that I bought at Hanley‘s hilltop from Jo’el. The reason I came back again is the service the niceness of the people and how well you’re treated. Jo’el has been above and beyo hilltop from Jo’el. The reason I came back again is the service the niceness of the people and how well you’re treated. Jo’el has been above and beyond his service is excellent he’s wonderful he’s personable I can’t say enough good things about him. More

Takes +3 hours twice on different days then still doesn't have the right part. They are always exceptionally backed up. have the right part. They are always exceptionally backed up. More

Horrible service schedule for oil change took three hours to complete can you viewer tell me how long it should take to do a oil change… my 1/3 of my day is gone by waiting for the xxxx oil change No l to complete can you viewer tell me how long it should take to do a oil change… my 1/3 of my day is gone by waiting for the xxxx oil change No loaners no service no drop off . you have to wait for it . . More

Ver kind, helpful and efficient. Anticipated my needs during the service. Great help getting me to/from appointment. Anticipated my needs during the service. Great help getting me to/from appointment. More

The service is good but the waiting is very long which I scheduled this appointment at least a month ago and you still wait longer on your appointment that doesn’t make sense scheduled this appointment at least a month ago and you still wait longer on your appointment that doesn’t make sense More

Employees were polite and worked fast. I like it and I would recommend other Hyundai owners to come for services at This location. I like it and I would recommend other Hyundai owners to come for services at This location. More