Hanlees Hilltop Hyundai

Made an appointment, got in on time, and I worked until my car was ready. Tires rotated, service, wiperblades replaced and a piece of molding that tried to run away from a parking curb. On a day when they my car was ready. Tires rotated, service, wiperblades replaced and a piece of molding that tried to run away from a parking curb. On a day when they were backed up I was in and out in under 3 hours. More

went through the Costco Auto Program looking to buy an Ioniq 6, and I was assigned to Hanlees Hilltop Hyundai. I've neither bought a Hyundai nor an EV before, so I needed some education before buying. The Ioniq 6, and I was assigned to Hanlees Hilltop Hyundai. I've neither bought a Hyundai nor an EV before, so I needed some education before buying. The end result from purchasing them made me regret going through Costco and saving $2,000.00 because the headaches and aggravation just wasn't worth it. If you want a Hyundai, don't buy from Hanlees Hilltop Hyundai, and here's why: 1) Salesman Joe'l Arances, in the beginning was polite and didn't seem to mind spending time with me; however, the more time I spent with him, the less polite he became. It got to the point, when trying to finalize the sale, he told me I was taking up to much of his time and he needed to work with his other clients. When picking up the car, he didn't even sit with me to go through the car pick up paperwork, he sat at his desk, had me and a friend at another table and he was texting me information because he was working with other clients. 2) Probably the biggest turn off working with Joe'l was during the sales process, he subtly asked me if I was open to selling my car to illegal immigrants for cash. After this, it was uncomfortable for me to work with him. However, Costco only has 2 Hyundai Dealerships in the Bay Area it works with and the other was in San Jose; so, I was stuck with him. 3) The Finance Manager, Zuheir Erakat, albeit new to the dealership, made buying this car the worst experience out of all the new cars I've purchased in my lifetime -- 6 cars. The main issues with the purchase were: 1) signing documents and not receiving copies of the documents in order; 2) incorrectly filled out documents; 3) no pamphlets for additional products ordered: a) Permaplate -- no brochure or confirmation the work was actually done; b) Hyundai Protection Plan Platinum Vehicle Protection Service Contract -- no brochure or confirmation the protection is active; and c) the Hyundai Protection Plan Vehicle Service Contract -- no brochure or confirmation the protection is active. 4) Picking up the car, was just as bad an experience as the purchase: 1) The car wasn't ready on time; 2) the car was dirty even after it was brought out; 3) after the second wash, the car was still dirty, but by then it was pointless for me to say anything since Joe'l was rude to my friend, who left dealership fuming, and was working with other customers. 5) The car was purchased on 2024.09.23, and to this date, 2024.11.16, the dealership has not responded to Costco's requests for information or my credit card company's request either for the information I wanted. If I could turn back time, I wouldn't have used the Costco Auto Program if this was the kind of service I was going to receive. However, to Costco's credit they are re-evaluating their relationship with the dealership. So, after reading this review, would you buy a car from Hanlees Hilltop Hyundai? More

Friendly and easy to work with. Comfortable waiting area and fast turn around with service. Comfortable waiting area and fast turn around with service. More

Easy to deal with. No pressure or aggressive salesman. Overall easy car buying experience. Kudos No pressure or aggressive salesman. Overall easy car buying experience. Kudos More

Amazing customer service. Everyone was professional and nice.Zuhair from finacing was kind and helped me with all my questions and concerns. Randy was very kind and offered e Everyone was professional and nice.Zuhair from finacing was kind and helped me with all my questions and concerns. Randy was very kind and offered extra help with everything I needed and took time to teach me a few things about my new 2025 Santa Fe suv. I’m in love with my new car. Fair price and excellent service and experience. This dealership is #1 I felt like I was family to them. Thank You More

Very pleasant staff with attention to detail. Helpful and informative analysis of the issues with my car. Helpful and informative analysis of the issues with my car. More

They did an outstanding job service in my GV 70. Especially since I was out of the area. Especially since I was out of the area. More

Staff was very friendly. Car was done earlier than expected. . I will be using them again. Car was done earlier than expected. . I will be using them again. More

Chris from your service department helped us a lot! His patience, great customer service and knowledge of his work and responsibilities makes it easy for clients like me to trust the company more!Emplo His patience, great customer service and knowledge of his work and responsibilities makes it easy for clients like me to trust the company more!Employees like Chris is an asset to the company! More

The service writer was helpful and communicated with us frequently so we understand what our options were regarding our vehicle frequently so we understand what our options were regarding our vehicle More