Hanlees Hilltop Hyundai

Service Dept. very seldom answers the phone and they tell you to leave a message but never got back to me. I had to visit the dealership in person in order to make very seldom answers the phone and they tell you to leave a message but never got back to me. I had to visit the dealership in person in order to make a service appt. Staff seems to be friendly. Opening hours varies. The service vehicle line gets very busy and parking is tight. You have to get there very early, even though you don't know what time they open. I was told they open at 8:30 and a customer standing in front of me said she was told they open at 8:00. The service door has a different operation time. More

It was fine Went in to fix the same problem for the second time. Went in to fix the same problem for the second time. So not super happy about that second time. Went in to fix the same problem for the second time. So not super happy about that More

It was fine. The service was done on time. It would have been nice if you offer a shuttle. The service was done on time. It would have been nice if you offer a shuttle. More

Everyone we dealt with was courteous and helpful. All of our questions were answered. Karen followed up with me diligently but not excessively frequently while we debated whether to make the purchase All of our questions were answered. Karen followed up with me diligently but not excessively frequently while we debated whether to make the purchase. More

Best and excellent He was really nice and helpful for everything And helped me properly for everything everything And helped me properly for everything More

Yes, finally completed the job parts were on order. There was a four hour wait to get them installed in calibrated but we finally got the job done and I am happy to have the car back the way it should’ There was a four hour wait to get them installed in calibrated but we finally got the job done and I am happy to have the car back the way it should’ve been in the first place. More

Took 2 hours to complete a changing of a flat tire. Paid 30$ for a tire replacement previously and was charged 222$ for this one. Paid 30$ for a tire replacement previously and was charged 222$ for this one. More

I had an appointment for maintenance at 8:30am on Saturday, but the service department person didn't arrive til 8:50am. My car's software update didn't upload correctly, so I was sent home in a Lyft Saturday, but the service department person didn't arrive til 8:50am. My car's software update didn't upload correctly, so I was sent home in a Lyft because the master tech wasn't working until Monday. The rental car service was not open on weekends, so I didn't get a rental either. I had no vehicle for two days. Then on Monday I called after noon to check on my vehicle and was told it was fixed after being on hold for over 15 minutes. No one ever proactively called me to update me about my vehicle. When I picked it up, I was not given any explanation about what the recall was for, why the software update failed, or how it was eventually fixed. I deserve to know what's happening with my vehicle. More

My family has been coming to this dealership for years to service our cars including major and minor services. Timothy Cha has became like a family friend. He is very knowledge, reliable, competent, patien service our cars including major and minor services. Timothy Cha has became like a family friend. He is very knowledge, reliable, competent, patient, and has very good customer service skills. They were able to service our cars efficiently with quick around time, More