Hanlees Hilltop Hyundai

Not enough staff for customer base more business is good customer need more help thanks customer need more help thanks More

It was good. Nothing to it. Good, Long, Decent, Average. More assistance would've been helpful Nothing to it. Good, Long, Decent, Average. More assistance would've been helpful More

Super easy no pressure and a 5 star price in the end. Best price in bay area Best price in bay area More

Everything went as described in good time. I brought the car in, I got checked in quickly, I went for a walk while the car was being taken care of, I was called when it was done, and everythin I brought the car in, I got checked in quickly, I went for a walk while the car was being taken care of, I was called when it was done, and everything seemed fine. More

Great Service was quick and the communication was pretty good. Very honest and kind workers. good. Very honest and kind workers. More

The woman at the service desk was helping a customer who was there for installation of replacement parts. The customer explained that the parts were paid for already. But the service desk person still neede was there for installation of replacement parts. The customer explained that the parts were paid for already. But the service desk person still needed to confirm that that was the case, sure. It seemed that some sort of stamp was missing to easily confirm that the parts were paid for. She offered no reassurance to the customer that the process was going to go smoothly, instead just conveying more of an energy of, 'hey, let me just do my job. Somebody else made a mistake and that's why you're having a problem.' In my own experience, mistakes happen, but it's better to reassure a customer, and also tell them that yes, sometimes these things happen, but I'll be happy to help you through this and make sure we get things done. Later when the customer was done she was talking to some other staff about another customer and they had apparently a last name that was hard to pronounce and she was saying, 'oh yeah, Mr. Al-ghsomeshi--.' Stopping short of saying 'or some xxxx' only because she realized I, another customer, was standing right there. Customers are a joke or an inconvenience and since it's the dealership they're going to come anyway so there's no need for decorum or politeness? I own a business and we do everything we can to convey quality. We also try to show our clients how much we value their business and their time and presence. None of that was conveyed with the other service woman working that day. Anselmo was fine and the cashier was great. Please keep my comments anonymous. More

I inputted on the online form when making the appointment that the reason for my appointment was to get a new key. I also needed a few other things (recall fixes and alignment) so I included those. The other that the reason for my appointment was to get a new key. I also needed a few other things (recall fixes and alignment) so I included those. The other things were done, but I was told I would need to come back for a key. It's about an hour round trip, so I'm not very happy that you didn't have a key ready More

Service was great. Greeted with warm smiles and well wishes for the holiday And a new year Greeted with warm smiles and well wishes for the holiday And a new year More

The salesman listen to everything I had to say before making a offer that I like. making a offer that I like. More

Very honest from the beginning and a very smooth process. Within 3 days I drive home with a car. Within 3 days I drive home with a car. More