Hanlees Hilltop Hyundai

Chris in Parts and Anselmo were efficient and provided me with info I needed yesterday. BUT all previous times I've tried to contact someone in service with a question, I received NO callback EVER, including with info I needed yesterday. BUT all previous times I've tried to contact someone in service with a question, I received NO callback EVER, including the day before that i came into the dealership! Because of this, it's possible that I may work with another dealership, as inconvenient as that may be. Luckily I had excellent service yesterday -- but it was the first and only time it was not a FAIL. More

Everyone was very nice. They made the process quick and easy, and we were out of there in less than 2 hours. They made the process quick and easy, and we were out of there in less than 2 hours. More

Glad to have a car Thank you for helping solve any issues that come up that come up More

Checkin was a bit confusing and long angry line of people. Everything after went smoothly people. Everything after went smoothly More

They took a while to resolve the issue and I had to come back multiple times before the car was finally ready back multiple times before the car was finally ready More

It was good. Longer wait than expected. Was expecting it to take 1 hour but it took 2 and a half hours. Longer wait than expected. Was expecting it to take 1 hour but it took 2 and a half hours. More

Nallely was very helpful and kind. My experience was efficient and productive. Glad to have my car back My experience was efficient and productive. Glad to have my car back More

Quick and easy, dropped my Tucson off and it was ready in an hour Easy to make appointment an hour Easy to make appointment More

Overall it went smoothly, except for the person who checked me in made some mistakes about what should be included in a 30k mile service for an EV (they included some services that are only relevant fo checked me in made some mistakes about what should be included in a 30k mile service for an EV (they included some services that are only relevant for combustion engines) More

It was terrible. Sales did some weird last minute changes to the deal. Still makes me uncomfortable. The brand new car after less than a week showed a check enginer l Sales did some weird last minute changes to the deal. Still makes me uncomfortable. The brand new car after less than a week showed a check enginer light. Service department checked it out, did nothing to fix it. A few days later, it came back on. Since then, service department has been unhelpful and has shown no empathy for our situation. They also ignored our calls for 4 hours. They now say they can't see the car until mid February and are making no effort to improve the situation. Just an awful experience so far with Hanlees. More