Hanlees Hilltop Hyundai

This dealer has gone from 5 to less than 1 in the service department. A year ago, they were amazing—once I got through on the phone. My car had been towed to them (computer probs) and after repeated phone ca department. A year ago, they were amazing—once I got through on the phone. My car had been towed to them (computer probs) and after repeated phone calls it was handled and turned out fine. But I have been trying to get two plastic pieces replaced because a rock hit me (still a $2500 repair not warranty) and I have been trying to get a return call or email since November 21. To be fair, the guy who did the estimate ghosted me and after 3 weeks of unreturned phone calls, someone finally told me on Dec 30 that he quit. But since then I’ve been in the hands of the service manager and she doesn’t return emails or phone calls. Repeated attempts both ways, and it is now Jan 30. Yesterday, I asked for the dealer’s GM—“not here”. Who is the person I can talk to about unreturned call and emails—turns out it’s the same person who doesn’t call back. Do not think you can count on these people after you buy a car. I don’t get it. They must be REALLY short-handed. More

Got a great car here (an EV) and they were willing to negotiate to get my business. Most of the salespeople are knowledgeable. The dealership is not very transparent about their inventory and prices, whi negotiate to get my business. Most of the salespeople are knowledgeable. The dealership is not very transparent about their inventory and prices, which many other dealers have on their website. But I don’t know why because they actually don’t charge any of the junk fees and surcharges that a lot of other dealers will tack on. They’re pretty fair overall. And Hyundais are great cars. More

My car had vandalism. They said my car is repaired but still has another problem that the key fub doesn't communicate with my car. They only fixed the problem that they ca They said my car is repaired but still has another problem that the key fub doesn't communicate with my car. They only fixed the problem that they can't see and didn't test my car fully before returning the car to me. Now ervice advisors keep saying they will call me back and let me know about the inspection but they never call me back and my car has been there about a month now. They don't even answer the phone usually. I have to call multiple times to talk to Service advisors. More

Not helpful. They have a month long wait to get a car serviced and offer no alternatives. If your car is out of commission, how can you leave it for a month?! They have a month long wait to get a car serviced and offer no alternatives. If your car is out of commission, how can you leave it for a month?! More

I received excellent customer service at hilltop hyundai. The staff was very welcoming and sufficient . The staff was very welcoming and sufficient . More

Alex was incredibly patient and knowledgeable of the various Hyundai offerings. He tailored everything perfectly to what we were interested in. various Hyundai offerings. He tailored everything perfectly to what we were interested in. More

The service was good, but the repair (oxygen sensor) only lasted a week. Is there a competence problem? lasted a week. Is there a competence problem? More

I had probably the BEST vehicle shopping experience I have ever had thanks to Hanlees Hilltop Hyundai, and in large part to JOEL!!! He was amazing and extremely knowledgeable. Joel scheduled my appointme have ever had thanks to Hanlees Hilltop Hyundai, and in large part to JOEL!!! He was amazing and extremely knowledgeable. Joel scheduled my appointment to lease a new vehicle and assisted in the trading in of my current one. He was extremely accommodating and had the most professional attitude. He’s got a great personality and made the process smooth and as fast as it could be. I walked in and out with the car I wanted at the price I asked for. The entire sales and finance team were great! I wish I had sought out this dealership before as they (especially Joel) went above and beyond for me.. thank you again team Hanlees Hyundai at Hilltop. More

I bought 2 cars with them. I tried to get information about my gap insurance after my car got towed but absolutely nobody answered the phone. I've been trying to reach them for I tried to get information about my gap insurance after my car got towed but absolutely nobody answered the phone. I've been trying to reach them for 2 weeks now. They only pick up your call if you dial the sales extension, and refuse to help. They just want to take your money, after you buy a car with them you are on your own. Even trying to book a maintenance appointment is hard, besides they never answer the phone, they overcharge. The sales people will try insistently oversale, they will push hard for you to buy different insurances and add items. Horrible place, Horrible service More

You guys are giving Huyandai a bad name. Your service is below standard at best. Your service is below standard at best. More