Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,302 Reviews of Handy Toyota - Service Center
Sort by
February 08, 2024
Naim was overly professional and I really appreciated that he went above and beyond. he was prompt and worked well with the auto body shop. that he went above and beyond. he was prompt and worked well with the auto body shop. More
by MJRJP
Verified CustomerEmployees Worked With
February 07, 2024
During my initial attempt to schedule this work I was told it couldn't be done on a Saturday because the required personnel didn't work on Saturdays. It's a 100 mile round trip from my home to the dealer told it couldn't be done on a Saturday because the required personnel didn't work on Saturdays. It's a 100 mile round trip from my home to the dealership and back. I was trying to schedule the service for when I had other business in the St. Albans area to minimize travel. Few days later I was contacted by someone in the Service Dept, sorry don't recall the name, to schedule the service. I told her my story and she spoke with someone and told me they could do it on Saturday. I asked how long the service would take and I was told about one hour. An appointment time was available which worked with my other commitment I had in the area so I scheduled it. I arrived 10 minutes early and dropped my truck in the Service Dept. I asked how long it would take and was told that the service would take about an hour. I then told them I'd be in the waiting room. Long story short the truck service took an hour and fifty minutes, which made me very late for my other commitment. Here's my feedback. The staff I interfaced with were pleasant, professional and courteous, and the scheduled service was performed but I shouldn't have to track down the service personnel to find out my service wasn't going to be completed on time. If I'd have know I would have tried to work something else out rather than just be late. More
by twenge
Employees Worked With
February 07, 2024
Easy, in and out service. Great service with a great price. Darren was easy to work. Great service with a great price. Darren was easy to work. More
by DjBun
Employees Worked With
February 06, 2024
Excellent service no complaints Handy Toyota is the best at what they do. Thank you! at what they do. Thank you! More
by ruizmichael4
Employees Worked With
February 05, 2024
Refused to accept, “No, do not complete the work on my car,” for an answer. Unacceptable in my opinion. Won’t be going back. car,” for an answer. Unacceptable in my opinion. Won’t be going back. More
by shanfogg
February 04, 2024
Good job overall, but a bit pricey for after market parts. Could of got the same part for less installed elsewhere. parts. Could of got the same part for less installed elsewhere. More
by pmhatch
Employees Worked With
February 03, 2024
There are some good service people. The one I had Niam, he is not. Never called back and is not very friendly. He seemed very incompetent with his job. I rate him at a zero. The one I had Niam, he is not. Never called back and is not very friendly. He seemed very incompetent with his job. I rate him at a zero. More
by Gingerguyette
Employees Worked With
February 02, 2024
Service agent was wonderful. There was an issue with grease on my paint but that was corrected with a bath. It just made my exit about 20 mins late. Again service agent was aweso There was an issue with grease on my paint but that was corrected with a bath. It just made my exit about 20 mins late. Again service agent was awesome! More
by joevt1960
Employees Worked With
February 02, 2024
Handy Toyota continues to provide excellent service that was completed well within their estimated time. I also spoke to them about trading in for a 2024 RAV4 Prime XSE. was completed well within their estimated time. I also spoke to them about trading in for a 2024 RAV4 Prime XSE. More
by jforcier
January 31, 2024
I highly recommend them. Very clean and completed the factory recall in a timely manner. Very clean and completed the factory recall in a timely manner. More
by clrrobert
