Darren Callan

Always good service when I go there to have work done on my vehicle and they are always friendly my vehicle and they are always friendly More

by p_kmarsh Verified Customer Verified Customer

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Hannah was Awesome,She + Rick Brown, went above to make my service call, perfect Thks to all + mechanic. my service call, perfect Thks to all + mechanic. More

by larryfuller429 Verified Customer Verified Customer

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Bought 11 plus vehicles there over the last 35 years,Been nice to do business with.The blower motor I just had installed a few days ago works fine even though is was a little more than they quoted..Ali Kamal nice to do business with.The blower motor I just had installed a few days ago works fine even though is was a little more than they quoted..Ali Kamal is a pleasure to deal with 🇺🇸👍 More

by mjo21953 Verified Customer Verified Customer

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I've enjoyed my buying and servicing at Handy for almost 10 years! Keep up the good work. 10 years! Keep up the good work. More

by jonfootebrook Verified Customer Verified Customer

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I chose Handy because they offered me a rental car for the day, but when I arrived I was told that wasn't available. I did eventually get a car once someone returned. I dismissed an experience as I was ch the day, but when I arrived I was told that wasn't available. I did eventually get a car once someone returned. I dismissed an experience as I was checking in of a disgruntled lady, the service clerk literally refused to work with her so she had to go talk to someone else. But then I witnessed another woman in the afternoon clearly upset and the service clerk arguing with her, and I haven't shared my experience yet. I was quoted $300 for an AC issue on a 2022 Toyota that I purchased new. It turns out there is a "known design flaw" and my quote went up to over 2k. Toyota has issued mechanical guidance and a new part, but it is only covered under extended warranty. I found this really confusing, but when I asked for explanation, the service manager grew increasingly impatient with me. He went from saying he had never heard of the issue to saying they see it all the time and there's nothing they can do. So after waiting all day, still being charged hundreds of dollars just to tell me they can't fix my car without another 2k, I left in tears. If you're keeping track, that's 3 people who clearly left unsatisfied, and one service department that seems to thrive on creating conflict. I'm extremely disappointed that a design flaw popular enough to have its own reddit thread is still being considered a for profit repair by the dealership. The way the sales manager treated me was unnecessary, unkind, and unbecoming.I have purchased Toyotas and had them serviced at this dealership as well as another, and it's safe to say Handy's has lost my business, and hopefully readers of this review will strongly consider going elsewhere. More

by Emilycogan Verified Customer Verified Customer

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It is absolutely ridiculous the amount you charge! You take advantage of people. I was charged over a $1000 for a $14 dollar part with labor. I felt like I was in a bind and had to make a decision at You take advantage of people. I was charged over a $1000 for a $14 dollar part with labor. I felt like I was in a bind and had to make a decision at that minute. The service team is very nice, but they have been trained to be salesmen and try to pressure you into needing things that your vehicle doesn't really need. More

by maynardsmaples Verified Customer Verified Customer

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My service was completed in the time slot predicted and the staff was pleasant and kept me informed the staff was pleasant and kept me informed More

by elajay45 Verified Customer Verified Customer

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Great customer service and very friendly! I have always had a positive experience with Handy’s St Albans! I have always had a positive experience with Handy’s St Albans! More

by cdvw Verified Customer Verified Customer

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Great experience purchasing a new car. Jesse was awesome, he is super knowledgeable about cars and is very tech savvy. He helped set up my entire Apple car play system and took me on a tou Jesse was awesome, he is super knowledgeable about cars and is very tech savvy. He helped set up my entire Apple car play system and took me on a tour of the service dept which was helpful More

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The receiving area was neat the service people all very pro. And Darren was cordial and stayed on task with my needs . His attention to my satisfaction was great. pro. And Darren was cordial and stayed on task with my needs . His attention to my satisfaction was great. More

by trmiller028 Verified Customer Verified Customer

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