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Handy Toyota - Service Center

St. Albans, VT

4.6
1,302 Reviews

1,302 Reviews of Handy Toyota - Service Center

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April 12, 2024

Alan, our service advisor, did an outstanding job accepting our car in for service today. Went over all the details regarding our service and when completed, he walked us through the work order and More

by theblainester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Handy Toyota responded

Thank you so much for leaving us a review! We greatly appreciate you doing so!

April 12, 2024

Alan staff are great. Very knowledgeable There was a problem with long service times that particular day, but I think just a few people (staff) were sick. Handy normall More

by Bri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Handy Toyota responded

We are happy to hear that! Thank you for coming in!

April 12, 2024

Very disappointed. They forgot to return locking lug nut key and I now have to drive 45 minutes one way to get it. Also, they lost center cap to snow tire rim and won’t More

by sbrn135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

Thank you for your feedback. We apologize for the missing parts and the time you spent coming back in. We do appreciate your time and appreciate your business.

April 10, 2024

They are Very pleasant to deal with and very helpful plus in. And out very quickly More

by Vader64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Handy Toyota responded

Thank you for leaving us a review! We greatly appreciate it!

April 10, 2024

Heard an odd sound. Wow - a $150 charge to look and see what was wrong. My diagnosis was correct. One issue was wearing on the brakes put on 18 months ago at Handy Toy More

by betsyliley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

In and out in record time. Gave me my day to play back. Great service More

by pat51555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Handy Toyota responded

Thank you for coming in! We appreciate it!

April 10, 2024

They were very good with my car. The only thing I say that handy downtown should do is tell people where service is done at. They should also take puctures of people buying new cars More

by tammyhorner914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Handy Toyota responded

Thank you for your review and your feedback! We are happy to hear that your car was well taken care of. We also really appreciate your input on the sentimental gifts, a great idea!

April 09, 2024

The work done on my car was timely, and Alan was able to give advice and answer my questions. More

by rebekahinvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Handy Toyota responded

We appreciate you leaving us a review! Thank you so much for doing so!

April 07, 2024

As always the time and price of my service was exactly what I was told and working with Alan had always been a pleasure. He is always my go to for service More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2024 -

CB responded

It is always a pleasure to work with Alan. He gets my vehicle in on time and notifies the progress thru my cell phone and delivers the car at the time promised. Walking me out to the car at the end of the appointment is exemplary customer service.

April 06, 2024

They were very professional and helpful! I enjoyed using Handy Toyota to get my State Inspection. More

by heathercollins116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Handy Toyota responded

Thank you for leaving us a review! It's so great to hear that!

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