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Handy Toyota - Service Center

St. Albans, VT

4.6
1,302 Reviews

1,302 Reviews of Handy Toyota - Service Center

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April 19, 2024

Said an hour, was closer to two. Swapped tires on my 2024 grand highlander. Let me leave with the vehicle, knowing my tpms light was going to come on. Didn’t ask if I wanted them rep More

by tjb.bouchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Westen
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

Thank you for your feedback. Sometimes service can take longer than expected and we apologize for the longer than expected wait time. The TMPS light seems like an overlook and isn't ok. This type of feedback allows us to improve our process in the future. We appreciate your time and your business.

April 19, 2024

Everyone was very friendly and efficient. I needed work done on my brakes and a recall problem fixed, which would probably take more than a day. I was able to get a rental car in no time at a More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Handy Toyota responded

Thank you so much for the review! We are happy to hear that you were taken care of!

April 18, 2024

The service visit was needlessly complicated due to communication issues within the dealership. In the end, all was made right. More

by RAV4 owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Very friendly and informative staff. Also very efficient. Wait room is comfortable and they are very responsive when you don’t wait. More

by a.t.demore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naim Qubrosi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Handy Toyota responded

Thank you for your review! We are happy to hear that!

April 18, 2024

Alan did a great job with my service. Was in and out very quickly. Highly recommend. More

by pattdent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Handy Toyota responded

Thank you for leaving us a review!

April 17, 2024

Courteous and efficient! Courteous and efficient!Courteous and efficient!Courteous and efficient!Courteous and efficient!Courteous and efficient! More

by tjetton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Handy Toyota responded

Thank you so much!

April 17, 2024

Was there for a service and it was fast. William was very helpful when the truck was done More

by llaurin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Handy Toyota responded

Thank you for the review! We are happy to hear that!

April 17, 2024

Handy Toyota always make appointments convenient for me and are always courteous. Very easy to work with. More

by JMama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naim Qubrosi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Handy Toyota responded

Thank you for the review! We are happy to hear that!

April 16, 2024

Never come back again, dealership is horible service, stop overbooking to keep customer less wait time, everyone is busy, they do not have 2 hours just for oil change More

by rhoang76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Naim Qubrosi
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

Thank you for your feedback. We are sorry to hear that you had a longer than expected wait time. Our system doesn't allow us to overbook, but backups can happen. We typically will reserve an hour for each service, so a typical oil change and tire rotation can take up to two hours to complete. We do appreciate your time and thank you for your business.

April 16, 2024

Everything was easy and just what I expected. There were no delays, and all were helpful. More

by brownoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Handy Toyota responded

We appreciate you leaving us a review!

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