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1,300 Reviews of Handy Toyota - Service Center
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July 18, 2024
No issues, who process was smooth and efficient. My vehicle work went much faster than expected. My vehicle work went much faster than expected. More
by Zach
Employees Worked With
July 18, 2024
It lacked attention to detail honestly, mix up in confirming MY service vs MY husband's new truck service. I have a 2023 my husband has a 2020 and scheduling keeps mixing up our accounts. Once my ser confirming MY service vs MY husband's new truck service. I have a 2023 my husband has a 2020 and scheduling keeps mixing up our accounts. Once my service was done - adding foot step to my truck service forgot to give me back my license plates and when I went back to get them they forgot to give me lug nut that stays with car to rotate tires and didn't tell me radio volume knob part was on back order. Honest mistakes happen but I was surprised the once over before you bring the car to the owner to confirm all is complete. We drive all the way up from Burlington because we want better service than what we witness at Heritage. That is why we bought both of our new trucks from Handys. I am glad you asked me for my experience as I was going to call the manager just as a heads up. Thanks Clare Wool More
by ckc
Employees Worked With
no sure the name of the service person
July 17, 2024
Had a great experience at the handy Toyota Service center, Ethan Raymond and Naim Took great care of me ! They got me in and out and got me where I needed to be during the service visit! center, Ethan Raymond and Naim Took great care of me ! They got me in and out and got me where I needed to be during the service visit! More
by adamcrowleypro
July 15, 2024
Darren Callan has been helpful rescheduling appointments for me when I wasn’t able to keep my original appointments. The service department has always been accommodating. for me when I wasn’t able to keep my original appointments. The service department has always been accommodating. More
by Judy
Employees Worked With
July 15, 2024
Was pleasantly greeted and Alan was prompted and my car was done in a timely manner. Thanks Alan! was done in a timely manner. Thanks Alan! More
by eheath
Employees Worked With
July 12, 2024
Easy to schedule appointment & vehicle was done before promised time! Service advisor was great to deal with! promised time! Service advisor was great to deal with! More
by Kerryguyette
Employees Worked With
July 11, 2024
Always friendly! Honest and efficient! Thank you for exceptional service. Job well done. Thank you! Honest and efficient! Thank you for exceptional service. Job well done. Thank you! More
by Sgrimesvt
July 09, 2024
Great Service Department. I am very happy with their service and also very happy with the Dealership. I love it that they text me when it is time for the vehicle mileage che I am very happy with their service and also very happy with the Dealership. I love it that they text me when it is time for the vehicle mileage checkup. More
by amoodie
Employees Worked With
July 08, 2024
Naim did not respond to any phone calls. I called 5 times between 1145 and 230 looking for information and a status of my service. Finally calling the main line I was able to get in touch wi I called 5 times between 1145 and 230 looking for information and a status of my service. Finally calling the main line I was able to get in touch with a woman who transfered me to Niam, again no answer. I called back and made her aware. She tried to reach him herself and could not. She also desribed the situation as a mess and said that the undercoating would not be done today because they forgot to coordinate it with the other toyota location in St. Albans.(I canceled the undercoat). She struggled to reach anyone in service who could help but had the service managers cell. She got in touch with him and put me through to him after having me on hold for 30 min. The service manager provided decent update on the status of the service. There was no issues found while diagnosing the brake issues I was experiencing. (Right rear wheel locking up). The service manager said if there was issue going forward to call him. He also said he would provide a rental if I wanted to schedule an undercoat at another time. Not sure I will want to return after today's experience. More
by prevonis
July 08, 2024
Alan was very helpful in getting my appointment rolling and collecting me when complete in a timely manner. and collecting me when complete in a timely manner. More
by Sarathorts
Employees Worked With
