1,300 Reviews of Handy Toyota - Service Center
I was surprised by how quick it was and I actually mentioned it to the staff who helped me. I already sent a message to my work saying that I might run a little late but well, I did not, thanks to the mentioned it to the staff who helped me. I already sent a message to my work saying that I might run a little late but well, I did not, thanks to the quick service. More
A Stellar Service Experience I recently had the pleasure of visiting Handy Toyota's service center for a routine oil change and tire rotation. From the moment I pulled into the bay, I was impressed by the f of visiting Handy Toyota's service center for a routine oil change and tire rotation. From the moment I pulled into the bay, I was impressed by the friendly and professional demeanor of the staff. The service advisor, Jason, was incredibly helpful and took the time to explain the recommended services and answer all of my questions. The service was completed promptly, and I was kept informed throughout the process. When my vehicle was ready, I was provided with a detailed breakdown of the services performed and the total cost. I was pleasantly surprised by the competitive pricing and the overall quality of the work. I've been a loyal customer of Handy Auto for a year, and their service center has always exceeded my expectations. I highly recommend them to anyone in need of reliable and affordable automotive maintenance. More
William was great, and my overall experience with Handy Toyota was very refreshing (after many terrible experiences with Heritage). They were friendly, knowledgeable, and timely. The lounge was clean and p Toyota was very refreshing (after many terrible experiences with Heritage). They were friendly, knowledgeable, and timely. The lounge was clean and pleasant with wifi. While they were unable to resolve my issue, their communication was very clear and follow up steps are being taken (parts being ordered). Very satisfied with my experience. More
Very poor experience - different service than expected was performed and cost triple the quote I was given. was performed and cost triple the quote I was given. More
It was disappointing to find that my car had been in the shop all day and that the problem still hadn't been fixed. shop all day and that the problem still hadn't been fixed. More
I noticed my car in the parking lot from the waiting area. I'm not sure how long it has been done. When approaching the desk, I was told cars are checked out in the order they came in. It seems that my area. I'm not sure how long it has been done. When approaching the desk, I was told cars are checked out in the order they came in. It seems that my car could be sitting on the lot for an inordinate amount of time waiting for other cars to get done??? More
The Handy service team made lemonade out of lemons for me last week: to begin - I arrived an hour and a half late after getting stuck behind a bad accident on my way there, but they STILL graciously fit my ' last week: to begin - I arrived an hour and a half late after getting stuck behind a bad accident on my way there, but they STILL graciously fit my '21 Tacoma in for it's 30,000 mile service. As I drove out of the lot at the end of the day I immediately noticed a new sound coming from a front wheel... uh-oh. Unfortunately, the last of the mechanics had just gone home, so the diagnosis and fix would have to wait until morning. Not wanting to drive home on a problematic wheel, the Handy team put me into a complimentary loaner vehicle (a brand NEW Tacoma) for the night. The problem wheel was successfully corrected first thing the following morning, at no extra charge. Would it have been nicer if I could have driven away after my service appointment and not had to deal with the logistics of a surprise problem? For sure. But these things happen sometimes, and when they do, good customer service and support are how you save the day. More
Service appointment made on short notice. Right on time. Used shuttle service and it was perfect to pass the 1.5 hours the service rep told me it would. First nudged right on time. Well done. Right on time. Used shuttle service and it was perfect to pass the 1.5 hours the service rep told me it would. First nudged right on time. Well done. More
Samantha and Dennis were great to work with. I had no pressure to purchase anything. Samantha has now sold me 2 Tacoma's. Dennis carefully informed me of all the financing information I had no pressure to purchase anything. Samantha has now sold me 2 Tacoma's. Dennis carefully informed me of all the financing information More
great service, communication about the work to be done, and gave us a call when the car was ready for pickup! and gave us a call when the car was ready for pickup! More