Hanania Subaru of Orange Park

The most pleasant haggle free car purchase We would like to recognize the excellent service provided by Chris Thompson and Tony Jones at the Orange Park, Florida, for our recent purchase of our We would like to recognize the excellent service provided by Chris Thompson and Tony Jones at the Orange Park, Florida, for our recent purchase of our third Forester on Sept. 5, 2018. We heard about the 0% financing of all 2018 Subaru’s from our daughter. We did a quick search of the available inventory around North Central Florida and located one in Orange Park. We have a 2007 Subaru, which runs perfectly, and we were in no hurry to get another one. My husband had a dental appointment in Palatka, so we decided to check it out since we were in the area. We called the dealership from Palatka and Chris answered the phone. He told us that he would pull the car out for us when we arrived. He took us for a test drive and pointed out all the safety features to us. We really liked the car and the ride. So we told him that we would buy the car if the price was right. We also asked about the Costco auto program, for which they are authorized dealers. We were very impressed with the price that he worked out with Tony Jones, his sales manager. It was so professionally, efficiently, and honestly priced that we bought it without any further negotiation. It was the quickest (less than 2 and 1/2 hours), most pleasant and haggle free purchase we have had with all the purchases of our cars. Chris also introduced Nick Marshall, service advisor, to us for future contact. The store manager, Ali Ansari, came to thank us for our purchase. The whole team worked so well together, a model of car sales business. We are very pleased with our purchase and the wonderful service. Thank you very much for your help, Chris and Tony. Subaru is very lucky to have you on their team. Your happy customers, Ching and Carol Gainesville, FL More

Bad experience I bought a 2018 Impreza, but since they do not have a car that my son like, they got the car from another dealership. When the car finally arrived, i I bought a 2018 Impreza, but since they do not have a car that my son like, they got the car from another dealership. When the car finally arrived, it was raining and the car was parked outside the dealership. Jason, the salesman took my son inside the car and showed him all the features. I noticed there was a small dent on the back of the car and mentioned it to Jason. He said he will talk to Charles the manager. They said they will fix it, just bring it to back in the earliest time that is convenient to us. Okay that is fine, but I started to worry. I tried as much as I can to inspect the car, but the rain started to really pour. We took the car home and when I helped my son drying the car. We noticed some "stain" on the hood and top of the car. I was thinking probably it is only a tree sap. So we clean it waxed it and we even clay bar the hood. Upon close inspection, it was actually paint damages. I was upset and called Jason right away, he asked me to take pictures and text it to him so he can send it to Charles, the manager, and bring back the car so the dealership can fix it. So I told him that I am working the next two days and I'll be available to bring the car on Wednesday. Jason told me that he will not come in until 12 pm that day, but if I come early, talk to Tony. So I came in on Wednesday to find out that Jason and Charles are both off that day. Tony the guy that Jason referred me to does not have any idea on the problem. I was so upset that day, that I even asked them to return my money and I will give them back the car, of course they will not do that. I cannot asked for a buy back because the trade in value is 5 thousand lower than the original price even though it is a brand new car. Third option was to give me another vehicle, and Tony told me that he will talk to the general manager about it, but for now he will take the car and send it to body shop for repair. THIS IS A BRAND NEW VEHICLE AND NEEDING A BODY REPAIR! I was really upset and I told Tony to give me call on what was the General Manager's decision and about the car. He gave me a loaner, but it took their employees in the service department to give me the loaner (here's an upset customer, lets make him wait longer) about 40 minutes. I was so upset that I canceled the maintenance service warranty that I bought. They asked me to sign a paper work to cancel it, but never gave me another receipt with the new bottom line price. After a few days, Charles called me and he said he is going to take care fo me. Now, I am asking myself Tony said he will take care of the situation. Now I am thinking I am getting passed around. Charles told me that the car will be ready within 48 hours, so that would be Thursday. I asked him what the General Manager said about the situation and he said the GM said no, they cannot give me a different brand new car and the car that I purchased will come out of the body shop like out of the factory brand new. So I waited for the call on Thursday, but there was no call. So I called the dealership only to find out that Charles was off, and Tony already left for the day, and now I am dealing with another manager name Brian. He does not even know about the problem on my car, so I had to tell him what happened from the beginning. He told me he will call the body shop friday to find out when the car is going to be ready, and if it is pass 0930 and I still have not received any call from the dealership that I need to give them a call. Now, I need to call them??? So friday morning, Brian texted me that it is ready for pick up, I inspected it and it seems like the new paint on the hood and the roof is good. I forgot to check if they fixed the dent while I was in the dealership so when I checked it again, and lo and behold, they did not fixed the dent. Very upsetting and frustrating experience, this would be the first and last time I will deal with them. UPDATE, their GM Ali Ansanari and body shop manager contacted me, and asked me to return the vehicle my at the earliest convenience to the body shop. Matt, their body shop manager apologized and he honestly said it never got inspected coming out of the paint booth. He promised me that he will do his best in repairing the lack luster paint job if I can give him another chance. At that point I got nothing else to lose so I took it back to the shop and pointed out the solvent pop, fish eyes, dent, over spray and the other paint blemishes, it also came out of their shop missing a clip by the front wheel. After a few days Matt called me and he said he inspected the car after re-work and it is ready for pick up. I honestly can say that Matt did a great job on repairing all the damages. I can say I will give their Body shop (Hanania Collission a 5 star, highly recommended for honesty, customer service and quality of work. More

Rude Parts Department Since the day I bought my WRX I always have a problem about this dealership parts department. First, they don't even acknowledge you when you get in, Since the day I bought my WRX I always have a problem about this dealership parts department. First, they don't even acknowledge you when you get in, second when you call they are always upset talking to you. The last time that I was there Subaru sent me a gift coupon and trying to buy an item this jerk David Hawk told me that they cannot accept the coupon... THEN MENTIONED EVEN YOU WON"T COME BACK TO THIS DEALERSHIP! I cannot do anything about it. More

Worst dealership ever! If only I can remove my previous review with this dealership! I brought my 2018 WRX to them for sale appraisal. This guy Charles Smith is a total jerk If only I can remove my previous review with this dealership! I brought my 2018 WRX to them for sale appraisal. This guy Charles Smith is a total jerk, he did a very low ball appraisal and cannot even tell it to my face. He should not work in this dealership, he don't deserve to be called Subaru family. A lot of people gave him a bad review! More

Professional, knowledgeable, friendly, proficient. Once again I had the joy of buying another vehicle from Sean. I knew what I wanted, had called ahead and Sean was prepared. We took a test ride and Once again I had the joy of buying another vehicle from Sean. I knew what I wanted, had called ahead and Sean was prepared. We took a test ride and he explained items as we drove, but was not distracting. When we returned to the dealership is when he demonstrated all the "goodies". His total knowledge of the car and his ability to answer everyone of my questions made it a sure bet. We sat down and started the paper work. A deal was easily struck, and the remaining paperwork was handled seamlessly. Having worked with Sean before was totally satisfied and knew should any further questions arise he was available to answer them. Everything was completed in about two hours and I was out the door, completely satisfied. What I had expected and was not disappointed. Should you want a true professional and to have a GREAT experience I would totally recommend Mr Sean Kelly. More