Hammonasset Ford
Madison , CT
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400 Reviews of Hammonasset Ford
My daughter and I visited the dealership to look for a Ford Focus and worked with James and Steve. We were very impressed with the friendly and casual atmosphere there. James was able to get my daughter i Ford Focus and worked with James and Steve. We were very impressed with the friendly and casual atmosphere there. James was able to get my daughter in the perfect car and she is very happy. I would highly reccommend this dealership to anyone. We had a great experience ! Thanks guys More
This was the easiest dealership to deal with. From trading in a vehicle (which they gave me a good price for) to purchasing another one, the staff was friendly and helpful. trading in a vehicle (which they gave me a good price for) to purchasing another one, the staff was friendly and helpful. More
My experience was very good with Hammonasset Ford. I found the vehicle I was looking for online and call the sales manager direct. We worked out a price in about five minutes. He then turned the sale found the vehicle I was looking for online and call the sales manager direct. We worked out a price in about five minutes. He then turned the sale over to Nando Varriale. Nando was a great guy, very friendly and accomodating. The only issue I had with the whole deal is that I am from Massachusetts and they weren't up on how my registration would work. Otherwise it was a great experience. More
Your treated like they have known you for years. Willing Your treated like they have known you for years. Willing to work with you to get you into a car That you want, no pressure, no hassles, no stress. Your treated like they have known you for years. Willing to work with you to get you into a car That you want, no pressure, no hassles, no stress. All your questions are answered. Really is hassle free. :-) yes I will return More
Hi Everyone! So I never write reviews for businesses, however, my experience in dealing with Hammonasset Ford has been absolutely Appalling. I just bought my first car, a used 2011 Jetta, for a fair pric however, my experience in dealing with Hammonasset Ford has been absolutely Appalling. I just bought my first car, a used 2011 Jetta, for a fair price. Even though I got the car at a decent price, the unbelievably rude associates that I was forced to work with is absolutely mind blowing. I am 25 years old and I have been in customer service since I was 16 and I know better than to treat the customer so poorly. And to top the experience off, I was hung up on today by the owner because she could not come up with a valid answer to my questions I had about how they handled the registration and taxation of my vehicle. Instead of handling the situation as a true professional would have, she told me she would not be interrupted and slammed the phone down. Dana, if you had given me a legitimate answer to my question, I would have not had to interrupt you! Very disappointed in my first car buying experience. More
The employees were very friendly. We were greeted when we arrived. The sales consultant, James Filley did everything he could to make us feel comfortable. He also explained in detail the information we we arrived. The sales consultant, James Filley did everything he could to make us feel comfortable. He also explained in detail the information we needed. My son was also thankful for his help. More
Hammonasset Ford not only stocks the best used cars, they also provide a warm and engaging experience top to bottom. As a first time car buyer I felt at ease throughout the whole time. James Filley was very also provide a warm and engaging experience top to bottom. As a first time car buyer I felt at ease throughout the whole time. James Filley was very knowledgable and friendly as we went over options, and financing. I would highly recommend both James and Hammonasset to anyone! More
I was pleased that Danielle listened to what was important to me and provided me with choices that addressed my priorities. Cherylann was responsive and quickly provided me with what I needed. Both important to me and provided me with choices that addressed my priorities. Cherylann was responsive and quickly provided me with what I needed. Both of them were friendly and made me feel like I was the priority. It is understood that the dealership and its employees have goals but as the customer those goals are not important to me. Our conversations focused on what was important to me and they kept their goals out of the picture and did not waste my time. They did not overpromise and just tell me what I wanted to hear. They were truthful and gave me accurate information. The whole process was quick and free of the frustrations I have experienced elsewhere. They adhere to basic priciples of decency and integrity. I recommend their business without hesitation or reservation. More
Having spent 31 years in sales I can say that I know what excellent customer service looks like. Our salesman, Rob Willard, was professional and couteous with a level of maturity well beyond his young age. excellent customer service looks like. Our salesman, Rob Willard, was professional and couteous with a level of maturity well beyond his young age. We shopped six dealerships in the search for our Mustang and Rob was the only salesperson who met and exceded all of our expectations. Many thanks. More
I just bought a Mustang from James Filley. This was the I just bought a Mustang from James Filley. This was the best car buying experiance I've had; and I believe it was all because of James. I was first i I just bought a Mustang from James Filley. This was the best car buying experiance I've had; and I believe it was all because of James. I was first impressed when not knowing I came at closing time the night before, he was willing to stay late just to talk to me, when I came back the next day, he remembered our conversations and he was willing to let me take my time and test drive a couple of cars before helping me decide my Mustang was the right coice for me. The second thing that impressed me was he was willing to follow me home, and give me a ride back to the dealership so I could bring my truck home. More