Hall Nissan Virginia Beach - Service Center

Poor Service Two hours for an express oil change (which for the synthetic was more than any other dealer) and they had one person to handle payments for service. Two hours for an express oil change (which for the synthetic was more than any other dealer) and they had one person to handle payments for service. Not sure what the deal was but I timed it took her 17 minutes to process one lady service charges. Seemed like she was typing the entire service manual into computer. Line at counter service waiting fairly full you would think a dealership that large that somebody would come help payment clerk but you would be wrong. I love my maxima and I am thinking about a new one but definitely won't consider Hall Nissan. (I really liked the proposed oil flush service for $115 which declined) More

My family and I bought a new Nissan vehicle at Hall Nissan in cash back in 2009, fast forward December of 2012 and one morning after a cold spell I couldn't open the rear door behind the driver's side Nissan in cash back in 2009, fast forward December of 2012 and one morning after a cold spell I couldn't open the rear door behind the driver's side to place my toddler into her child's safety seat. This was a major hassle since I could not open the door from the inside or outside manually or with the remote. Never in my life did I ever experience a door not opening on any vehicle since I always thought it was just a simple set-up during the over 25 years of driving. I even owned a Nissan Maxima with electronic locks for over 16 years with never a problem. If you Google Nissan door not opening / actuator failing, it seems to be prevalent in modern Nissan vehicles. There is also a TSB on the front door locks failing and not being able to open in cold weather and it was a voluntary campaign for certain 2008-2009 vehicles such as mine where Nissan was suppose to seal the door latch and place special grease on the door cable ends. Why this did not apply to all the doors I don't know. I finally had time to bring it into service the other day. With luck having it, I was a few months out of warranty when the problem happened back in December. After explaining to the service writer Dwayn Morris about the history of these locks failing and the technical service bulletin referring to the doors not opening in cold weather. I was hoping Nissan would take care of the problem on their watch. Well after 1 and a half hours, Dwayn returned to say that the door actuator failed and that it would cost approximately $599 to fix the problem. Nearly $300 for the actuator and nearly $300 for labor. So if you buy a new vehicle a Hall Nissan, don't expect Hall Nissan to have your back once your warranty is up by a few months. I was hoping for a little good will for being a Hall Nissan customer. Who expects the door to be inoperable after 3 years? This is something you should not have to worry about. Seems to be a major problem with newer Nissan vehicles and should have been addressed during the design phase. My father died a few weeks ago, I just picked up my mother the day before after a 1 week stay at the hospital for her chronic illness, and I am expecting a newborn any day soon. Finances are tight and I was hoping to catch a break. Well for now I have to let my toddler ride in this potential death trap if I were get in an accident since her child seat is still next to this broken door. I have to wait until I save enough money to fix this situation. So there you have it, if your door one day does not open on you New Nissan Vehicle right after your warranty just expires, expect to pay nearly $600 just to get that ONE door fixed if it pertains to the door actuator. A very unsatisfied Hall Nissan Customer. More

While on vacation in VB the front wheel came off my sons MAxima. We had it towed to Hall as they were the closest dealer. it seems the lug nuts came off resulting in the wheel coming off. The rim, tire, rot MAxima. We had it towed to Hall as they were the closest dealer. it seems the lug nuts came off resulting in the wheel coming off. The rim, tire, rotor and studs had to be replaced to a cost of $1400.00. They were very accomodating and had the car ready the next day. Ron was great to work with. Good Follow up by jeff Evans More

I went to Hall Nissan last Monday for a service call. While waiting for my Murano, I decided to take a look at the new cars. Stacie Butcher approached me and asked if I would be interested in a new car. While waiting for my Murano, I decided to take a look at the new cars. Stacie Butcher approached me and asked if I would be interested in a new car. Although my car was only two years old, I liked some of the ungraded features on the newer models. After talking with Stacie, I decided to trade my car in for a 2011. Everyone that I encountered during the sale was very friendly and professional. I can honestly say that out of the seven or vehicles that I have purchased, this was definitely the easiest. This can only be attributed due to the professionalism of Hall Nissan. Thank you! More

My husband and I purchased a new 2012 Nissan Altima from Hall Nissan Virginia Beach. One week after purchasing the car it started to make a strange grinding noise each time you start the car and it hit 30 m Hall Nissan Virginia Beach. One week after purchasing the car it started to make a strange grinding noise each time you start the car and it hit 30 mph. My husband took the car to the service center and the technician rode in the car with my and told him that there was something wrong with the abs actuator. He said it should make a mechanical noise but not a grinding noise. He told us to bring the car back the next day because the rental shop was closed. We brought the car back today and they told us the noise is normal and that nothing is wrong with it. The service manager explained to us that all of the new Altima's make this noise and that there is nothing that they can do about it. We were told that Nissan is aware of this noise and that there have been several complaints about it. We are very disappointed in Nissan. This is our first Nissan and probably or last. Also we were promised a $25 visa gift card for going to Hall Nissan and we never received it. More

I always have quick service when it comes to working with Brian. I have a nissan and a chevrolet and with my chevrolet it seems like it took hours for just a oil and filter change. Working with the express s Brian. I have a nissan and a chevrolet and with my chevrolet it seems like it took hours for just a oil and filter change. Working with the express service here it seems like it takes no time. Good job guys. More