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Hall Mazda - Service Center
Virginia Beach, VA
207 Reviews
207 Reviews of Hall Mazda - Service Center
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November 13, 2017
Knowledgeable technicians Samantha's depth of knowledge and ability to break down complex problems to a layman customer is beyond expectations. Her pleasant demeanor and compet Samantha's depth of knowledge and ability to break down complex problems to a layman customer is beyond expectations. Her pleasant demeanor and competency always makes it a joy to work with her. More
by Benji0
Employees Worked With
Samantha Burroughs
November 09, 2017
THE BEST CUSTOMER SERVICE Have had a wonderful experience from the very start with Hall Mazda. Everyone there you come into contact with is happy and friendly and willing to he Have had a wonderful experience from the very start with Hall Mazda. Everyone there you come into contact with is happy and friendly and willing to help. All of my questions are always answered and not to mention they really do take care of you in terms of services offered, complimentary or not. Do yourself a favor and go with Hall Mazda! Bonus points for getting your services done with Taryn. She's fantastic! As are the other service providers, totally top notch. More
by KEggs
Employees Worked With
Taryn
September 08, 2015
james lamb and crews. everytime i ask for services quick and professionalism job,attention on detail and work etiquette.they demonstrated good and moral character,friendly everytime i ask for services quick and professionalism job,attention on detail and work etiquette.they demonstrated good and moral character,friendly atmosphere thank you good job. More
by talkerpi57
Employees Worked With
james lamb and crews., Greg Lamb
July 23, 2014
Express lane for oil and Lib I was in Hall today, mind you I have been a customer since 1998, I brought my wife's 2000 Miata which she purchased new and has never been to any oth I was in Hall today, mind you I have been a customer since 1998, I brought my wife's 2000 Miata which she purchased new and has never been to any other dealership ever for an oil change. Waited for an hour and was told my car was ready but it has an engine check light on. ( the engine light was not on when I arrived there). I asked what could the problem be since it wasn't on when I arrived? They said it would cost $69.00 to check and had to make an appointment to have this done. I left the dealership and went to Autozone and they checked the code for FREE and was only the gas cap had been tampered with. Wow! So I went back to Mazda and they were not to happy with my accusations. Talked to General Manager, Mike White and he said he could not do anything. Ps I hope this isn't any inclination if what hold for my future visits there.. Things were much better when the Hall family owned it. More
by Moplunk1
Employees Worked With
Mike White
February 13, 2014
I always come to Hall Mazda for Service on my RX8. Greg and his crew are always extremely friendly and no nonsense. I can't stress enough how comfortable the atmosphere at this dealership is. Sure, I can and his crew are always extremely friendly and no nonsense. I can't stress enough how comfortable the atmosphere at this dealership is. Sure, I can hunt for a mom and pop shop to get my maintenance done for a bit cheaper, but it really is the friendly, competent service at Hall that keeps me coming back. It's rare to find a service center that has such a comfortable feel to it. I don't find myself in the shop very often, yet Greg knows my name and knows my car. It's a good feeling. Plus, the coffee machine in their waiting room is really cool too haha. More
by Dave2113
Employees Worked With
Greg Lamb
December 30, 2011
I received professional, experieinced, and courteous service from Madza auto service dept. I brought a 2010 Madza3 from the Madza dealership, Va. Bch, Va in April. Last week the display panel had a sl service from Madza auto service dept. I brought a 2010 Madza3 from the Madza dealership, Va. Bch, Va in April. Last week the display panel had a slight malfunction. I called the service dept., in which, I received prompt courteous response to bring my car in for service. When I took my car in to be serviced the reception was courteous, thier mannerism was professional, service was performed in a timely manner and completed with a smile. I am a satisfied customer. More
by Madzapb03
Employees Worked With
Michael
November 15, 2011
I have visited the Dealership several times after the purchase for routine maintenance. They are simply above all other dealers and maintenance shops. I would highly recommend your dealership to everyo purchase for routine maintenance. They are simply above all other dealers and maintenance shops. I would highly recommend your dealership to everyone. Mr Pena is simply your MVP!! Sometimes I think he owns the dealership with the attitude he has towards the customers. An absolute key to your successful business. I thank you for having him with your company and hope he stays there forever. Thank you for taking care of the military as well!! Michael More
by mcphersonms
July 20, 2011
Mr Maasry was superior in his knowledge and his kindness as a service representative for Hall Mazda.He took action in his handling of my situation and did it in a professional manner as well as being kind a as a service representative for Hall Mazda.He took action in his handling of my situation and did it in a professional manner as well as being kind and very polite while handling other customers at the same time Frank Saunders More
by franklin l saunders
Employees Worked With
Mr. Kamal Maasry
May 20, 2011
The Service Department at this dealership has great customer relations skills! They introduced themselves when I came in with my (towed in) car, made sure I was aware of everything that was happening/g customer relations skills! They introduced themselves when I came in with my (towed in) car, made sure I was aware of everything that was happening/going to happen with my car, and immediately put me at ease (having car trouble can be so stressful, right?). They explained what they would do, arranged for me to have a rental car while mine was being diagnosed. My car arrived after 4pm yessterday... they started on it first thing today. They stayed in touch with me about the progress, the cost, and the timeframe to completion. While they had the car they also performed a "multi-point" inspection, which I understand is standard procedure, and informed me of maintenance items I needed to be aware of and that were coming up. There was no pressure or sales pitch to have the work done and they were up-front about the costs if I did choose to. Some people would suggest they were shopping for more work. I view it as good customer service; they know much more about the car than I do and see it in ways I never do. And I know first-hand that taking care of a car makes the car last much longer and with fewer problems. One suggestion was a front-end alignment. When I thought about it I realized that for some time I had noticed the car "pulling" and they saw it in the tire wear, so I said YES... on the way home, the car handled much better and they were right to let me know about it. In addition, the repair/original problem was covered under my extended warranty, and they checked and verified what was covered, the deductible, etc. and told me almost to the penny what my cost would be. All in all, I would say that my service experience at Hall Mazda was surprisingly pleasant, and I would definitely recommend them to someone looking for Mazda service. More
by edawsonva
Employees Worked With
Michael, Greg
April 08, 2011
This most recent visit was for a follow up repair to fix a poorly executed repair by a different dealership. Michael was patient and compassionate as he listed through the problems I was having and worked a poorly executed repair by a different dealership. Michael was patient and compassionate as he listed through the problems I was having and worked hard to both get me a correct fix but even, in the end, get me a used part over $100 cheaper than purchasing through the Mazda system. More
by mulch06
Employees Worked With
Michael Fariel
